Servicenow CMDB L3 Associate

As a ServiceNow CMDB L3 Associate, your responsibilities will include: - CMDB Architecture & Ownership: - Own the end-to-end CMDB architecture within ServiceNow - Design and maintain CI class models, relationships, and lifecycle standards - Define and enforce CMDB governance, policies, and best practices - Act as the L3 escalation point for complex CMDB issues - Discovery, Service Mapping & Integrations: - Architect and optimize ServiceNow Discovery and Service Mapping - Design identification and reconciliation rules across multiple data sources - Lead integrations with cloud platforms (AWS, Azure, GCP), on-prem tools, and third-party systems - Troubleshoot advanced discovery failures, pattern issues, and credential problems - Data Quality, Compliance & Governance: - Drive CMDB data accuracy, completeness, and consistency - Define and monitor CMDB health KPIs and dashboards - Lead CMDB audits, compliance checks, and remediation initiatives - Implement normalization, deduplication, and CI lifecycle automation - Platform Engineering & Automation: - Develop and review advanced CMDB configurations and scripts (JavaScript, Glide API) - Lead CMDB-related platform upgrades, patches, and regression testing - Implement automation to improve discovery, reconciliation, and data maintenance - Collaborate with architecture and DevOps teams on enterprise automation strategies - Leadership & Mentorship: - Review CMDB changes and designs for quality and compliance - Act as a trusted advisor to stakeholders, platform owners, and leadership - Support major incidents, problem management, and RCA activities Required Skills & Qualifications: - Core Technical Skills: - Expert-level experience with ServiceNow CMDB - Strong expertise in ITOM Discovery, Service Mapping, and Event Management - Deep knowledge of CI classes, relationships, identification & reconciliation rules - Advanced ServiceNow scripting (JavaScript, Script Includes, Glide API) - Strong understanding of ITIL Configuration Management & ITSM processes - Tools & Platforms: - ServiceNow ITOM / CMDB - Cloud platforms: Azure - Infrastructure tools: SCCM, SNMP, MID Servers Certifications (Preferred): - ServiceNow Certified Implementation Specialist CMDB - ServiceNow ITOM Discovery - ServiceNow System Administrator / Application Developer - ITIL Foundation or higher Soft Skills: - Strong leadership and decision-making capabilities - Excellent stakeholder communication and presentation skills - Analytical mindset with strong problem-solving abilities - Ability to work in complex, large-scale enterprise environments Nice to Have: - Experience with multi-domain ServiceNow instances - CMDB transformation or large migration experience - Exposure to AIOps or predictive analytics - Experience in regulated industries (banking, healthcare, telecom) As a ServiceNow CMDB L3 Associate, your responsibilities will include: - CMDB Architecture & Ownership: - Own the end-to-end CMDB architecture within ServiceNow - Design and maintain CI class models, relationships, and lifecycle standards - Define and enforce CMDB governance, policies, and best practices - Act as the L3 escalation point for complex CMDB issues - Discovery, Service Mapping & Integrations: - Architect and optimize ServiceNow Discovery and Service Mapping - Design identification and reconciliation rules across multiple data sources - Lead integrations with cloud platforms (AWS, Azure, GCP), on-prem tools, and third-party systems - Troubleshoot advanced discovery failures, pattern issues, and credential problems - Data Quality, Compliance & Governance: - Drive CMDB data accuracy, completeness, and consistency - Define and monitor CMDB health KPIs and dashboards - Lead CMDB audits, compliance checks, and remediation initiatives - Implement normalization, deduplication, and CI lifecycle automation - Platform Engineering & Automation: - Develop and review advanced CMDB configurations and scripts (JavaScript, Glide API) - Lead CMDB-related platform upgrades, patches, and regression testing - Implement automation to improve discovery, reconciliation, and data maintenance - Collaborate with architecture and DevOps teams on enterprise automation strategies - Leadership & Mentorship: - Review CMDB changes and designs for quality and compliance - Act as a trusted advisor to stakeholders, platform owners, and leadership - Support major incidents, problem management, and RCA activities Required Skills & Qualifications: - Core Technical Skills: - Expert-level experience with ServiceNow CMDB - Strong expertise in ITOM Discovery, Service Mapping, and Event Management - Deep knowledge of CI classes, relationships, identification & reconciliation rules - Advanced ServiceNow scripting (JavaScript, Script Includes, Glide API) - Strong understanding of