Application Support Engineer

Roles and Responsibility Provide technical support for web applications to internal teams and external clients. Diagnose and resolve application issues, including performance, configuration, and integration problems. Collaborate with development and QA teams to escalate and resolve complex issues. Monitor application health and proactively identify potential problems. Document solutions, create knowledge base articles, and improve support processes. Assist with deployments, patches, and version upgrades as needed. Ensure compliance with SLAs and maintain high customer satisfaction. Skill Set Required : Strong understanding of cloud platforms (AWS). Familiarity with web servers, APIs, and database systems (SQL). Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management. Basic knowledge of Linux/Unix commands and troubleshooting. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and manage multiple priorities.