Support Engineer - IoT Cloud

Candidate shall oversee providing strong front-line support to IOT enabled cloud-based technology platform under the EcoStruxure Platform practice. Responsibilities: Will be the first point of contact for Issues and Requests related to our IOT ecosystem.Act as a Level 1 Support associate to provide first-level support and ensure smooth running of automations within the defined Service Level Agreements.Communicate effectively with users and collaborate with stakeholders and colleagues across various geographic locations.Be open to new challenges and strive towards growth and eagerness to learn.Taking ownership of tickets and driving quick and effective resolutions within defined Service Operation processes.Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.Hands-on experience on Cloud technologies support.Liaise with other Support teams regarding problem analysis and resolution.Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.Accountable for configurations in Production environment done as part of L1 Support activities.Provide Level 1 Support and Monitoring of different applications and automated bot services. Perform daily checks and apply recovery and troubleshooting procedures strictly.As part of the 247 support team, be flexible working in Rotational Shifts (including night shifts).Document the knowledge base and share with team members.Learn new Tools/ Technologies as per business requirements. Requirements: Strong adherence towards process orientation.Able to articulate ideas and conduct training to the team members. Good to have skills: Fundamental awareness of the Internet of Things (IOT).Knowledge on RPA (Blueprism and UI Path).Good understanding of Blue Prism and UI path Tools and proficiency to perform normal health checkups of Bots.Knowledge about AWS and Azure Services and good understanding of AI (Artificial Intelligence). Candidate shall oversee providing strong front-line support to IOT enabled cloud-based technology platform under the EcoStruxure Platform practice. Responsibilities: Will be the first point of contact for Issues and Requests related to our IOT ecosystem.Act as a Level 1 Support associate to provide first-level support and ensure smooth running of automations within the defined Service Level Agreements.Communicate effectively with users and collaborate with stakeholders and colleagues across various geographic locations.Be open to new challenges and strive towards growth and eagerness to learn.Taking ownership of tickets and driving quick and effective resolutions within defined Service Operation processes.Troubleshoot issues and provide resolution or escalate accordingly based on the defined process/guidelines.Hands-on experience on Cloud technologies support.Liaise with other Support teams regarding problem analysis and resolution.Prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.Accountable for configurations in Production environment done as part of L1 Support activities.Provide Level 1 Support and Monitoring of different applications and automated bot services. Perform daily checks and apply recovery and troubleshooting procedures strictly.As part of the 247 support team, be flexible working in Rotational Shifts (including night shifts).Document the knowledge base and share with team members.Learn new Tools/ Technologies as per business requirements. Requirements: Strong adherence towards process orientation.Able to articulate ideas and conduct training to the team members. Good to have skills: Fundamental awareness of the Internet of Things (IOT).Knowledge on RPA (Blueprism and UI Path).Good understanding of Blue Prism and UI path Tools and proficiency to perform normal health checkups of Bots.Knowledge about AWS and Azure Services and good understanding of AI (Artificial Intelligence).