Project Engineer

Job Overview

The Project Engineer is responsible for the planning, deployment, implementation, maintenance, and ongoing support of Managed Print Services (MPS) solutions for enterprise customers. The role combines technical expertise, project coordination, customer support, and vendor management to ensure successful delivery of managed print projects while maintaining high levels of customer satisfaction.

The successful candidate will work closely with project managers, sales, pre-sales, service delivery teams, vendors, and customers to design, deploy, and optimize Managed Print environments. This role requires strong troubleshooting skills, knowledge of Windows and network infrastructure, and the ability to manage projects from planning through completion.

Job Responsibilities

· Managing of managed print solutions (MPS) project deployment

· Deployment, maintenance, upgrading and support of client Managed Print environment (hardware, software, firmware, network, etc.)

· Install and support print management software

· Provide in-house, on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems

· Perform firmware updates and preventive maintenance.

· Coordinate project implementation to ensure timely completion.

· Work closely with customers to resolve technical issues and provide good customer service.

· Document technical work, configurations, and project progress.

· Ad hoc duties as assigned.