Help Desk Engineer Uttar Pradesh (India)

Roles and Responsibilities Provide technical support to end-users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Manage helpdesk tickets using a ticketing system to track requests and resolutions. Collaborate with internal teams to resolve complex technical issues that require escalation. Maintain accurate records of customer interactions and updates in CRM software. .