Service Desk Manager (Delhi)

Roles and Responsibilities - Manage day-to-day operations of the service desk, ensuring timely resolution of customer queries and issues. - Oversee a team of technical professionals responsible for system support, troubleshooting, and maintenance. - Develop and implement effective processes to improve service delivery efficiency and reduce downtime. - Collaborate with other departments to resolve complex technical issues that require coordination across multiple teams. - Ensure compliance with company policies, procedures, and industry standards for IT helpdesk services. .