Source description
About the role
Roles and Responsibilities Provide Level 2 desktop support to end-users, troubleshooting and resolving hardware and software issues. Configure new employee accounts on Active Directory, including setting up email clients such as Outlook. Perform Windows installation, configuration, and troubleshooting for desktops and laptops. Troubleshoot DNS, DHCP, ISP connectivity issues using Optics fiber optic cables. Manage SLA targets by prioritizing tickets based on severity level. .
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