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About the role
L1 IT Support Engineer Onsite Immediate to 15 days Joiners Only Location - Mumbai Salary range - Junior 1 to 4 yrs INR 4,00,000 Shift: General Shift We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance .Key Responsibilitie Provide L1/L2 support for desktops, laptops, printers, and peripheral devices Diagnose and troubleshoot hardware, software, and operating system issues Support Windows and Mac OS environments, software installations, updates, and patching Handle basic networking issues, including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning Support onboarding and offboarding activities, including user account setup and system configuration Use tools such as Intune and SCCM for device management and software deployment Manage support tickets, prioritise incidents, and ensure SLA adherence Maintain accurate asset inventory and technical documentation nEscalate complex technical issues to L3/support teams when require Required Skill Strong knowledge of desktop and laptop troubleshooting Experience in Windows/Mac OS support Understanding of networking fundamentals and remote support tools Hands-on experience with ticketing systems and IT support processes Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred Good communication and problem-solving skills Experience L1 Support: 1–3 Years Location Bangalore / Mumbai Work Type Onsite
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