Infrastructure & NOC Operations Analyst

Job Title: Infrastructure Operations Analyst Location : Bangalore Employment Type : Full-Time Shifts: 07:30 pm to 04:30 AM IST (Monday -Friday) Company Descriptio n: Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together. With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, EMEA and APAC. Akkodis offers broad industry experience, and strong know-how in key technology sectors such as mobility, software & technology services, robotics, testing, simulations, data security, AI & data analytics. The combined IT and engineering expertise brings a unique end-to-end solution offering, with four service lines – Consulting, Solutions, Talents and Academy – to support clients in rethinking their product development and business processes, improve productivity, minimize time to market and shape a smarter and more sustainable tomorrow. Akkodis is part of the Adecco Group. The Adecco Group is a leader in delivering expertise in talent and technology, enabling organizations to succeed and people to thrive . Responsibiliti esAnalyze incidents, problem, and service ticket data across infrastructure and network operatio nsBuild dashboards and reporting for operational metrics, outages, trends, recurring incidents, and SLA performan ceIdentify patterns, recurring failures, and opportunities for operational improveme ntCorrelate network, server, SD-WAN, and circuit issues with ticketing and monitoring da taWork with NOC teams to develop meaningful operational KPIs and reporti ngProvide executive and operational summaries for infrastructure performan ceCreate reports on bandwidth utilization, circuit stability, ticket volume, outage trends, and vendor performan ceAssist with root cause analysis reporting and operational revie wsWork with multiple data sources including ticketing systems, monitoring platforms, spreadsheets, and vendor repor tsHelp standardize operational reporting across tea msRequired Skil lsExperience with IT operations analytics, infrastructure reporting, or NOC reporti ngStrong experience with dashboard and visualization tool s:Power BI preferr edTableau or Grafana acceptab leStrong data analysis and reporting skil lsExperience working with ticketing systems such as ServiceNow, Ji raUnderstanding of infrastructure and networking concept s:Serve rsSwitchi ngSD-W ANWAN circui tsNetwork outages and inciden tsExperience analyzing operational trends and KP IsStrong Excel and data manipulation skil lsAbility to communicate findings to both technical and leadership tea msPreferred Skil lsSQL experien ceExperience integrating data from APIs or multiple operational syste msFamiliarity with network monitoring platforms. (Logic Monito r)Experience supporting Infrastructure Operations or Network Operations Centers (NO C)Knowledge of ITIL processes (Incident, Problem, Change Managemen t)Experience with carrier/vendor reporting and circuit analys isDeliverables / Goa lsOperational dashboards for Infrastructure and NOC tea msTrend reporting on outages, recurring incidents, and bandwidth utilizati onVisibility into office and circuit performan ceVendor and carrier performance reporti ngActionable recommendations based on operational data analys is