Senior AVP Technology Service Delivery

Role Overview: You are being hired for the position of Senior AVP - Technology Service Delivery (Applications) at a leading global business process outsourcing company. Your role will involve leading technology service delivery on the application side for Banking and Capital Markets clients. You will be responsible for leading multi-functional teams to deliver tech solutions within scope, time, and budget. Collaboration with internal IT, client stakeholders, and business units will be crucial to ensure seamless service delivery. Additionally, you will be expected to implement and optimize ITSM processes, drive process improvements, innovation, and cost optimization, and ensure compliance with risk, quality, and regulatory standards. As the escalation point for client delivery issues, you will manage service delivery metrics, reporting, and resource planning. Key Responsibilities: - Lead technology service delivery on the application side for Banking and Capital Markets clients - Lead multi-functional teams to deliver tech solutions within scope, time, and budget - Collaborate with internal IT, client stakeholders, and business units to ensure seamless service delivery - Implement and optimize ITSM processes, preferably ITIL-based - Drive process improvements, innovation, and cost optimization - Ensure compliance with risk, quality, and regulatory standards - Act as the escalation point for client delivery issues - Manage service delivery metrics, reporting, and resource planning Qualifications Required: - 10 years of experience in IT service delivery, with at least 5 years in a leadership role - Proven experience in delivering technology services to Banking, Capital Markets, or Financial Services clients - Experience in leading high-performing teams and handling cross-functional client engagements - Strong expertise in ITIL, service management frameworks, and large-scale delivery oversight - Strategic thinker with strong problem-solving and communication skills - Education: Bachelor's in IT, Computer Science, or related field (Master's preferred) - Certifications like ITIL, PMP preferred (Note: Company description details are omitted as they were not provided in the job description) Role Overview: You are being hired for the position of Senior AVP - Technology Service Delivery (Applications) at a leading global business process outsourcing company. Your role will involve leading technology service delivery on the application side for Banking and Capital Markets clients. You will be responsible for leading multi-functional teams to deliver tech solutions within scope, time, and budget. Collaboration with internal IT, client stakeholders, and business units will be crucial to ensure seamless service delivery. Additionally, you will be expected to implement and optimize ITSM processes, drive process improvements, innovation, and cost optimization, and ensure compliance with risk, quality, and regulatory standards. As the escalation point for client delivery issues, you will manage service delivery metrics, reporting, and resource planning. Key Responsibilities: - Lead technology service delivery on the application side for Banking and Capital Markets clients - Lead multi-functional teams to deliver tech solutions within scope, time, and budget - Collaborate with internal IT, client stakeholders, and business units to ensure seamless service delivery - Implement and optimize ITSM processes, preferably ITIL-based - Drive process improvements, innovation, and cost optimization - Ensure compliance with risk, quality, and regulatory standards - Act as the escalation point for client delivery issues - Manage service delivery metrics, reporting, and resource planning Qualifications Required: - 10 years of experience in IT service delivery, with at least 5 years in a leadership role - Proven experience in delivering technology services to Banking, Capital Markets, or Financial Services clients - Experience in leading high-performing teams and handling cross-functional client engagements - Strong expertise in ITIL, service management frameworks, and large-scale delivery oversight - Strategic thinker with strong problem-solving and communication skills - Education: Bachelor's in IT, Computer Science, or related field (Master's preferred) - Certifications like ITIL, PMP preferred (Note: Company description details are omitted as they were not provided in the job description)