Incident Management

Job Title : Incident Management Experience: 1-3 years Location : Bangalore Notice period : immediate – 15 days Mandatory Skills : Active Directory Bit locker Service Now Ticketing tool. Troubleshooting Incident management Candidate Should have experience in International Tech Support Description : We are looking for an experienced Incident Management professional to join our team. The successful candidate will be responsible for managing incidents and ensuring that issues are resolved in a timely and effective manner. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market. Responsibilities : Monitor and manage incidents, ensuring that issues are resolved in a timely and effective manner Work closely with other teams to identify and resolve issues Document incidents and provide regular updates to stakeholders Provide support to end-users and resolve issues as required Contribute to the development of incident management processes and procedures Skills and Qualifications : 1-3 years of experience in a similar role Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work well under pressure Experience with incident management tools and systems Understanding of ITIL best practices Bachelor's degree in Computer Science or a related field