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About the role
We are looking for IT Service Desk / Technical Support Associates to join our team in Bangalore! Location: Bangalore Work Mode: 5 Days Work from Office Shift: Rotational Shifts (Mandatory) Working Days: Flexible to work on weekends (as per business requirement) Experience: 6m5 Years International Call Center Background: Mandatory with good communication NO MTI. Key Responsibilities Provide L1 technical support via phone, email, chat, and ticketing toolsTroubleshoot desktops, laptops, printers, OS, and application issuesBasic WAN/LAN and network connectivity supportVPN setup and troubleshooting for remote usersBitLocker support (recovery key & encryption issues)Incident management using ServiceNowEnsure SLA adherence and customer satisfactionFollow ITIL processes and maintain documentation Interested candidates can share their updated CV to [HIDDEN TEXT] We are looking for IT Service Desk / Technical Support Associates to join our team in Bangalore! Location: Bangalore Work Mode: 5 Days Work from Office Shift: Rotational Shifts (Mandatory) Working Days: Flexible to work on weekends (as per business requirement) Experience: 6m5 Years International Call Center Background: Mandatory with good communication NO MTI. Key Responsibilities Provide L1 technical support via phone, email, chat, and ticketing toolsTroubleshoot desktops, laptops, printers, OS, and application issuesBasic WAN/LAN and network connectivity supportVPN setup and troubleshooting for remote usersBitLocker support (recovery key & encryption issues)Incident management using ServiceNowEnsure SLA adherence and customer satisfactionFollow ITIL processes and maintain documentation Interested candidates can share their updated CV to [HIDDEN TEXT]
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