ISM Technician

As a Hardware Support Specialist at Axiom Technologies, your responsibilities will include: Managing hardware inventory by constantly monitoring stock levels. Handling hardware requests and receipts through the internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Performing housekeeping tasks in IT rooms. Providing support for events such as annual Power down and post desk checkouts. Assisting with hardware decommissioning events. Supporting business moves and changes by ensuring involvement in early planning stages. Managing escalations through to conclusion and client expectations. Setting up and installing temporary training rooms and office-wide events. Patching comms room and installing, configuring, and troubleshooting hardware. Image/re-image computers, configure IP phones and mobile phones. Supporting work from home hardware requests. Ensuring adherence to policies and guidelines related to overtime and expenses. Managing own workload to meet targets defined within SLAs/OLAs. Qualifications Required: Excellent communication, interpersonal, and customer care skills. Ability to work well under pressure and to tight timescales. Strong organizational and problem-solving skills. ITIL foundation understanding. Knowledge of Windows operating system, applications, and computer hardware. Experience in interacting with support groups across multiple platforms. Familiarity with help desk call management systems. Technical understanding of strategic platforms like Microsoft, Networks and Security, WAN, LAN. Industry standard certifications are a plus (MCSA, A+, Network+, CCENT, CCT). If you are seeking the next challenge in your career and believe you are a suitable candidate for this role, please forward your resume to the provided email address. As a Hardware Support Specialist at Axiom Technologies, your responsibilities will include: Managing hardware inventory by constantly monitoring stock levels. Handling hardware requests and receipts through the internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Performing housekeeping tasks in IT rooms. Providing support for events such as annual Power down and post desk checkouts. Assisting with hardware decommissioning events. Supporting business moves and changes by ensuring involvement in early planning stages. Managing escalations through to conclusion and client expectations. Setting up and installing temporary training rooms and office-wide events. Patching comms room and installing, configuring, and troubleshooting hardware. Image/re-image computers, configure IP phones and mobile phones. Supporting work from home hardware requests. Ensuring adherence to policies and guidelines related to overtime and expenses. Managing own workload to meet targets defined within SLAs/OLAs. Qualifications Required: Excellent communication, interpersonal, and customer care skills. Ability to work well under pressure and to tight timescales. Strong organizational and problem-solving skills. ITIL foundation understanding. Knowledge of Windows operating system, applications, and computer hardware. Experience in interacting with support groups across multiple platforms. Familiarity with help desk call management systems. Technical understanding of strategic platforms like Microsoft, Networks and Security, WAN, LAN. Industry standard certifications are a plus (MCSA, A+, Network+, CCENT, CCT). If you are seeking the next challenge in your career and believe you are a suitable candidate for this role, please forward your resume to the provided email address.