Business Analytics Expert (WFMaaS)

Business Analytics Expert (WFMaaS) Location: Hyderabad CTC: Up to 16 LPA (Including 20% Variable) Shift: Rotational Shift Work Mode: Work from Office Job Summary We are looking for a highly analytical Business Analytics Expert (WFMaaS) to support Workforce Management and Contact Center Operations through data-driven insights. The ideal candidate should have strong expertise in Business Intelligence, Workforce Analytics, dashboard development, reporting automation, and Microsoft Power Platform, enabling strategic decision-making across business functions. Key Responsibilities Analyze operational and workforce data to identify trends, risks, and business opportunities. Design, develop, and maintain interactive dashboards, KPI scorecards, and executive reports using Power BI and other BI tools. Develop SQL queries, ETL workflows, and reporting automation solutions. Build workforce analytics, forecasting models, and predictive analytics solutions. Perform deep-dive analysis and Root Cause Analysis (RCA) to provide actionable business recommendations. Partner with Operations, WFM, Finance, HR, and Business stakeholders to support strategic and operational decision-making. Utilize Microsoft Forms, Power Apps, and Power Automate to streamline data collection and automate business processes. Ensure data quality, governance, and reporting accuracy across all analytics deliverables. Support continuous improvement initiatives through automation and process optimization. Present analytical findings and recommendations to business leaders and stakeholders. Eligibility Bachelor's degree in Data Science, Business Analytics, Statistics, Applied Mathematics , or a related quantitative field (preferred). Equivalent professional experience will also be considered. Minimum 5+ years of experience in Business Analytics, Workforce Analytics, Business Intelligence, Data Analytics, or Contact Center Analytics . Strong knowledge of Statistical Analysis, Predictive Analytics, Data Modeling, and Workforce Analytics . Hands-on experience with SQL, Python, R , and analytics platforms such as Alteryx, KNIME , or similar tools. Strong expertise in Power BI, Tableau , or other data visualization tools. Mandatory experience with Microsoft Forms and Microsoft Power Platform (Power BI, Power Apps, and/or Power Automate). Experience with ETL processes, dashboard development, KPI reporting, reporting automation, and data visualization . Good understanding of Contact Center Operations, Workforce Management (WFM), Forecasting, Capacity Planning, Scheduling, and Real-Time Operations . Strong analytical, problem-solving, communication, and stakeholder management skills. Ability to translate business requirements into data-driven insights and actionable recommendations. Mandatory Requirements Hyderabad Local Candidates Only Immediate Joiners Only Apply Now Email: Panasa.Balasri@axisservice.co.in WhatsApp: 9030179503