Helpdesk Lead

MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management Leading teams to provide technical assistance and support related to computer systems, hardware, or software. Technical helpdesk and call center experience. Disciplined, problem solving approach towards customers and ability to guide team members Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution. Write training manuals, train users, maintain reports, must have used incident tracking systems etc. Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations. Customer focus, technical expertise and team leader.

Leading teams to provide technical assistance and support related to computer systems, hardware, or software. Technical helpdesk and call center experience. Disciplined, problem solving approach towards customers and ability to guide team members Responds to queries either phone or email or in person, run diagnostic programs, isolate problem, and determine and implement solution. Write training manuals, train users, maintain reports, must have used incident tracking systems etc. Route problems to next level support. Good communication skills, documentation skills, ability to handle end users and unforeseen situations. Customer focus, technical expertise and team leader. Primary Skills Technical Support / IT Helpdesk Support Secondary Skills Service Desk Team Leadership Incident Management & Ticketing Systems Desktop Support / End-User Support Customer Support & Troubleshooting IT Operations Support