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About the role
IT Support Engineer Our infrastructure team is expanding and we have an immediate opening for an IT Support Engineer. This role is a hybrid position in White Plains, NY and will be an integral part of the quality and timeliness of IT support for our end-users. Responsibilities will include: Provide technical support for both onsite and remote employees on hardware, software, and mobile device issues. End-to-end training on new, existing, and upgrades to hardware and software applications Strong oral and written communication skills, with the ability to effectively communicate to all audiences. User onboarding/Offboarding Assist with audio and visual support for events and video conferences, using Teams Rooms Inventory of Assets using MDM Tools (Intune, MEDC) Maintain a high degree of customer service for all support queries. Qualified applicants should have: 5+ years of prior IT support experience Strong Windows support experience with Bachelor’s degree Plusses: Cloud based technologies (Azure, M365) Mac support experience Multilingual to assist with our international offices. Job Type: Full Time
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