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About the role
Technical Lead – REMOTE (DE, NJ, PA) Bachelor’s Degree in Computer Science, Information Technology or related experience 7 – 10 years of experience working with SIP / VoIP engineering 7 – 10 years’ experience as an Avaya technician with call center experience preferable 5+years Avaya VoIP engineering/support experience 5+ years solid hands-on experience with Cisco, VoIP In depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice Must be able to work independently with little guidance In-depth knowledge of LAN/WAN systems, networks, and applications Experienced interfacing with vendors for new technology development and collaboration In-depth knowledge of VoIP; experience with Avaya VoIP Products In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization Experience with call center technologies preferred The individual is required to have strong diagnostics, logic and organizational skills, be detailed oriented excellent follow through, must have a superior customer service skills Strong attention to detail with ability to see patterns and trends, analyze data and make recommendations Excellent knowledge of telephony hardware/software procurement including project budgeting Experience Avaya centralized SIP architectures including failover and disaster recovery Experience with Avaya gateways Experience with Nectar CMP VoIP monitoring tool including metrics reporting Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and PSTN technologies Experience with hybrid environments that include TDM/Analog/IP technologies Experience with Windows (AD, DNS, DFS) and Citrix deployments Experience in reading SIP ladder diagrams and packet captures Experience with maintaining Experience Portal, Elite Multi Channel and Callback Assist Experience with Windows and Unix operating systems Job Category: IT Job Type: Full Time Job Location: Remote
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