Help Desk Support

Job Title: Service Desk Engineer (L1/L2) Location: Andheri, Mumbai Experience: 13 Years Employment Type: Full-Time Job Summary We are looking for a Service Desk Engineer to provide first-level technical support to end users and ensure timely resolution of IT-related incidents and service requests. The candidate should have experience in troubleshooting desktops, laptops, Office 365, Active Directory, networking, and ticketing tools. Key Responsibilities Provide technical support via phone, email, remote tools, and ticketing systems.Troubleshoot hardware, software, printer, and network-related issues.Manage user accounts, password resets, and access permissions in Active Directory.Support Microsoft Office 365, Outlook, Teams, and related applications.Install, configure, and maintain desktops, laptops, and peripherals.Troubleshoot VPN, Wi-Fi, LAN, and basic network connectivity issues.Log, track, and resolve incidents through ticketing tools.Escalate unresolved issues to appropriate teams as per SLA.Maintain documentation and update knowledge base articles.Coordinate with infrastructure and application support teams when required.Compensation: 15,000.00 - 18,000.00 per month Work Location: In person Job Title: Service Desk Engineer (L1/L2) Location: Andheri, Mumbai Experience: 13 Years Employment Type: Full-Time Job Summary We are looking for a Service Desk Engineer to provide first-level technical support to end users and ensure timely resolution of IT-related incidents and service requests. The candidate should have experience in troubleshooting desktops, laptops, Office 365, Active Directory, networking, and ticketing tools. Key Responsibilities Provide technical support via phone, email, remote tools, and ticketing systems.Troubleshoot hardware, software, printer, and network-related issues.Manage user accounts, password resets, and access permissions in Active Directory.Support Microsoft Office 365, Outlook, Teams, and related applications.Install, configure, and maintain desktops, laptops, and peripherals.Troubleshoot VPN, Wi-Fi, LAN, and basic network connectivity issues.Log, track, and resolve incidents through ticketing tools.Escalate unresolved issues to appropriate teams as per SLA.Maintain documentation and update knowledge base articles.Coordinate with infrastructure and application support teams when required.Compensation: 15,000.00 - 18,000.00 per month Work Location: In person