Client Experience Site Reliability Engineer Specialist (55)

Hyderabad, Telangana Requisition ID +91-XXXXXXXXXX Category Engineering & Software Development Your opportunity At Charles Schwab, our purpose is simple: we champion clients goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing whats right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape. Schwab India Our Hyderabad location is central to Schwabs growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations its a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region Organization / Role Description The Software Development & Engineering Associate is an early-career engineer who contributes to the reliability, support, and continuous improvement of Schwab's production technology platforms. Working within a Site Reliability Engineering and DevOps environment, this role assists in monitoring application health, supporting production operations, and implementing automation and operational improvements. The engineer collaborates with experienced team members to troubleshoot issues, support deployments, and maintain observability tooling. The role provides opportunities to develop expertise in cloud technologies, automation, monitoring, incident response, and software engineering best practices. The engineer learns operational processes while actively contributing to service reliability and client experience objectives. This position emphasizes technical growth, hands-on engineering experience, and building foundational knowledge in modern production operations What you have Key Responsibilities Support troubleshooting and resolution of application and infrastructure issues. Participate in production deployments and release support activities. Develop and maintain basic automation scripts and operational tooling. Assist in creating and updating monitoring dashboards and alerts. Support incident response activities and follow established escalation procedures. Contribute to root cause analysis and post-incident follow-up activities. Document operational procedures, troubleshooting steps, and support runbooks. Analyze logs, metrics, and telemetry data to support issue investigation. Perform routine system validation, health checks, and operational verification tasks. Support implementation of monitoring, observability, and reliability improvements. Collaborate with software engineering teams to identify production support needs. Participate in knowledge sharing, training, and technical development activities. Follow established engineering standards, security practices, and operational processes. Contribute to continuous improvement initiatives that enhance platform supportability. Required Qualifications 5+ years of experience in software engineering, application support, DevOps, Site Reliability Engineering, or related technical disciplines. Basic experience supporting applications in production environments. Understanding of software development lifecycle and modern engineering practices. Familiarity with monitoring, logging, and operational support concepts. Basic programming or scripting experience using languages such as Python, Java, JavaScript, Shell, or similar technologies. Exposure to CI/CD concepts and software deployment practices. Ability to troubleshoot technical issues and analyze system behavior using logs and monitoring tools. Strong problem-solving abilities and willingness to learn new technologies. Effective collaboration and communication skills. Whats in it for you At Schwab India, youre empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security. Our