SRE Platform Support Engineer

Hyderabad, Telangana Requisition ID +91-XXXXXXXXXX Category Engineering & Software Development Position type Regular Your opportunity At Charles Schwab, our purpose is simple: we champion clients goals with passion and integrity. Guided by honesty, mutual respect and a commitment to doing whats right, we bring innovation, education, and service together to help shape financial futures. Our people are the foundation of our success they approach their work with curiosity and collaboration, coming together to create solutions that make a meaningful impact for clients and communities. As we expand into India, we are bringing this same culture of inclusion, learning, and opportunity to new talent. Joining us means becoming part of a global team where your work matters and your future can take shape. Our Hyderabad location is central to Schwabs growth, bringing together talented people and technology to drive innovation, scale and efficiency. Here, you will work alongside teams who create solutions that support millions of clients every day. The work you do is more than daily operations its a chance to experiment, learn, and build within a values-driven, supportive environment. This is a unique opportunity to be part of our early growth phase and shape something new, backed by the stability and strength of a Fortune 500 company. Your impact begins on day one, and your contributions will help define our future in the region. What you have Required Qualifications Bachelors degree in Computer Science, Engineering, or related field. 10+ years strong experience in production support, SRE, or systems engineering. Experience participating in on-call rotations, including markethours support and afterhours escalations. Experience supporting highvolume or batchdriven systems, performance tuning, and longrunning job monitoring Deep understanding of SRE principles (SLIs, SLOs, error budgets, burn rate alerts). Hands-on experience reducing toil via automation. Hands-on expertise with observability tools (Splunk, Grafana, Moogsoft, or xMatters) and alert optimization. Experience leading incident response, TechLines, and root cause analysis. Experience improving monitoring coverage, optimizing dashboards, or building meaningful alerts aligned to SLOs. Proficiency with structured logging, log analysis, and alert tuning. Ability to create and maintain runbooks, operational guides, and incident playbooks. Automation experience focused on reducing operational toil through scripts, tooling, or process improvements. Strong communication skills with ability to lead and influence teams. Preferred Qualifications Experience with incident automation, building selfhealing systems, and reducing alert noise. Familiarity with infrastructure as code (IaC) tools (e.g., Terraform, Ansible, Salt, or CloudFormation). Whats in it for you At Schwab India, youre empowered to shape your future. We support your growth through meaningful work, continuous learning, and a culture rooted in trust and collaboration so you can build the skills to make a lasting impact. Our benefits are designed to care for your wellbeing, your family, and your long-term financial security. Our base benefits, wellbeing, and total rewards include: Competitive compensation and retirement programs including Employee Provident Fund (EPF), Gratuity, and optional National Pension System (NPS) contributions Robust Paid Time Off, including annual/privilege leave, sick and casual leave, public holidays, maternity/paternity leave, and more Education assistance for continued learning to help you grow Comprehensive medical insurance with Outpatient Department (OPD) services, including vaccination, pharmacy, dental, and vision coverage Annual reimbursement for health check-ups and mental health support through our Employee Assistance Program (EAP) Childcare (creche) reimbursement for eligible employees Transportation and meal benefits that support your day-to-day work Group life, personal accident, and critical illness insurance Share: Facebook LinkedIn X Email .