Service Design And Transition Manager (Hyderabad)

Required Skills - IT Service Management (ITSM) and ITIL v4 - Service Design, Service Transition, or Service Introduction - Change, Release, Incident, Problem, and Configuration Management - ServiceNow or similar ITSM platforms - Cloud (Azure/AWS), SaaS, Infrastructure, and Enterprise Applications - CMDB, Service Mapping, Monitoring, Operational Readiness, and Go-Live Governance Key Responsibilities - Design and govern IT services through the complete service introduction lifecycle - Define and validate operational readiness and service acceptance criteria - Ensure services are secure, resilient, monitored, supportable, and compliant before go-live - Collaborate with Project, Product, Architecture, Operations, Security, and Engineering teams - Drive Go-Live readiness, Hypercare, and Early Life Support activities - Maintain service documentation, CMDB, service mapping, runbooks, and knowledge articles - Support ITSM processes including Change, Release, Incident, Problem, and Service Transition - Identify operational risks and recommend improvements to service quality and customer experience Nice to Have - ITIL Foundation (ITIL v4 preferred) - ITIL Specialist, Agile, DevOps, Cloud, or SIAM certifications .