Delivery Account Manager

As a Delivery Account Manager for Banking clients in Mumbai/Navi Mumbai with 18-20 years of experience, your role will involve leading Application Support engagements. You will be responsible for the following key tasks: - Managing multiple project engagements and customer accounts - Driving 24x7 Application Support delivery with effective shift planning - Demonstrating a strong understanding of the Banking domain including Core Banking, Digital, Lending, and Cards - Coordinating with SDLs, Support Engineers, and cross-functional teams - Ensuring adherence to ITSM processes such as Incident, Problem, Change & Release Management - Driving governance, CSAT, and service improvement initiatives - Conducting ticket trend analysis, backlog reduction, and ageing analysis - Leading client governance meetings and stakeholder communication - Ensuring proper documentation including SOPs, Runbooks, KEDB - Supporting team mentoring, staffing, and delivery management To excel in this role, you should possess the following qualifications: - 18-20 years of experience in Application Support / Delivery Management - Strong exposure to Banking & Financial Services customers - Understanding of OS, Middleware, and Database environments - Knowledge of ITIL / ITSM frameworks - Experience in client relationship management & governance - Strong communication, leadership, and team management skills This job offers an opportunity to work with a reputable company in the Banking / Financial Services domain, where you will play a crucial role in ensuring smooth Application Support delivery and client satisfaction. As a Delivery Account Manager for Banking clients in Mumbai/Navi Mumbai with 18-20 years of experience, your role will involve leading Application Support engagements. You will be responsible for the following key tasks: - Managing multiple project engagements and customer accounts - Driving 24x7 Application Support delivery with effective shift planning - Demonstrating a strong understanding of the Banking domain including Core Banking, Digital, Lending, and Cards - Coordinating with SDLs, Support Engineers, and cross-functional teams - Ensuring adherence to ITSM processes such as Incident, Problem, Change & Release Management - Driving governance, CSAT, and service improvement initiatives - Conducting ticket trend analysis, backlog reduction, and ageing analysis - Leading client governance meetings and stakeholder communication - Ensuring proper documentation including SOPs, Runbooks, KEDB - Supporting team mentoring, staffing, and delivery management To excel in this role, you should possess the following qualifications: - 18-20 years of experience in Application Support / Delivery Management - Strong exposure to Banking & Financial Services customers - Understanding of OS, Middleware, and Database environments - Knowledge of ITIL / ITSM frameworks - Experience in client relationship management & governance - Strong communication, leadership, and team management skills This job offers an opportunity to work with a reputable company in the Banking / Financial Services domain, where you will play a crucial role in ensuring smooth Application Support delivery and client satisfaction.