ITSM

Roles and Responsibilities : Manage user access management processes to ensure secure authentication and authorization of users across various systems. Develop and maintain ITSM-Symphony summit tool (Information Technology Service Management) procedures for incident, problem, change, and release management. Collaborate with stakeholders to identify business requirements and develop solutions that meet their needs. Provide technical support for IT infrastructure services, including troubleshooting issues related to user accounts, permissions, and system configurations. Job Requirements : 2-5 years of experience in an IT service desk or similar role. Strong understanding of user access management principles and practices. Experience with ITSM frameworks such as ITIL or COBIT. Kindly mail resume-kumari.puja@cmsitservices.com