Source description
About the role
Excellent understanding of SLAs, KPIs and IT production support operations. Extensive experience in 24x7 Application support Extensive experience Sev 2, 3 and 4 incidents triaging , Defect Management Monitor dashboards for prolonged durations and identify minor to medium defects Able to perform admin type enhancements (config) Drive RCA for issues caught in monitoring. Should be cross trained with Salesforce and MuleSoft Should have good analytical skills. Should have good communication and presentation skills
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