Source description
About the role
¿ Single point of contact for end user to receive support and maintenance for computers and network system ¿ Ensure that Incidents and Service Requests have been dealt with to the Business user¿s satisfaction ¿ Ensure that response time and resolution time objectives are met as defined in the SLA ¿ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment ¿ Customize desktop hardware to meet user specifications and site standards ¿ Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime ¿ Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools ¿ Troubleshooting network connectivity in a LAN/WAN environment ¿ Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment ¿ Work with WDS Management team to test and deploy desktop images ¿ Provide and support Data Centre Activities ¿ Support all Microsoft, third party and internally designed applications. ¿ Provide detailed documentation and communicate precisely with other IT teams as required. ¿ Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible ¿ Ensure that there is sufficient support to clients and provide friendly customer service ¿ Works with vendor support contacts to resolve technical problems ¿ Knowledge of all software applications used within the organization ¿ Responsible for tracking hardware and software inventory
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