Lead Application Support

Upload Resume

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Submit Resume

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Lead Application Support

Illinois, Lisle

07/20/2026

Contract

Active

Job Description:

JOB SUMMARY Expectations from this role: Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assist project manager in day to day project execution

Key Responsibilities

1. Co-ordinate and promote the effective functioning of incident/problem management activities across all of support teams
2. Contribute to the planning of application/infrastructure releases and configuration changes
3. Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence
4. Maintain knowledge base of known support issues and resolutions
5. Create and maintain application support service catalogue in coordination with other internal application teams
6. Ensure application monitoring mechanisms and performance tuning processes are in place
7. Provide input to the implementation, backup and roll-back plans
8. Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers, i.e. balance both client expectations with internal needs
9. Create monthly performance reports and publish to stake holders
10. Handle critical customer escalations and manage appropriate stakeholder communications
11. Organize, facilitate and lead technical teams to work to resolve major incidents
12. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
13. Understand departmental and company policies, procedures and business practices
14. Mentor all team members to become more effective in their roles and coach them on their career aspirations

Performance Areas: RCA: Ensure Root Cause Analysis is performed for all issues as defined by the project Design: Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Maintenance: Responsible for application upgrades; ensuring troubleshooting post upgrades; in general maintenance of the entire system Develop Strategies: Lead should develop strategies to mitigate issues arising from existing problems Innovative Value-adds: Responsible for identifying and developing innovative value adds that benefit the project/customer/organization Escalations: Ensures that escalation matrix is followed in terms of handling L2 and L3 tickets by assigning it to the appropriate Point of Contact.

Required Qualifications Skill Examples:

1. Extensive knowledge and experience in managing and triaging Production Support incidents and issues
2. Experience working with distributed teams in different time-zones
3. Strong commitment to quality and engineering excellence
4. Ability to take up new challenges and explore new technology/tools
5. Ability to co-ordinate among multiple teams and bring out the best in team work
6. Ability to handle critical customer escalations and manage under highly stressful situations
7. Strong communication skills
8. Able to work in a high paced, dynamic and culturally diverse environment
9. High level of commitment, initiative, enthusiasm and vision
10. Excellent presentation and interpersonal skills
11. Prioritize workload; providing timely and accurate resolutions

Knowledge Examples:

1. Appropriate software programs / modules
2. Able to give knowledge transitions to the team when required
3. Experience in supporting enterprise customers
4. Provide estimates for candidate Enhancement and Defect work to be included in release
5. Operating Systems and software platforms
6. Integrated development environment (IDE)
7. Agile methods
8. Knowledge base of customer domain and sub domain where problem is solved

Email ID *

This field is required Please enter valid emailId.

Cell phone *

This field is required Please enter valid cell phone.

First Name *

This field is required Please enter valid first name.

Last Name *

This field is required Please enter valid last name.

Upload Resume

Resume Title *

This field is required

Comments for Recruiter

This field is required

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$(document).ready(function () { var JobId = '5840735'; if (JobId == '') { $(".jobdetail").hide(); $("#headertext").html('Upload Resume'); } else { $("#headertext").html('Submit Resume'); } });

function fillEmailId() { if ($.trim($("#txtEmailIdtoSearch").val()) == "") { showvalidation($("#txtEmailIdtoSearch")); $(".loaderSection").hide(); return false; } else { var Reg = new RegExp("^[_A-Za-z0-9-]+(\.[_A-Za-z0-9-]+)@[A-Za-z0-9]+(\.[A-Za-z0-9]+)(\.[A-Za-z]{2,})$"); var matches = $.trim($("#txtEmailIdtoSearch").val()).match(Reg); if (!matches) { hidevalidation($("#txtEmailIdtoSearch")); showRegExpvalidation($("#txtEmailIdtoSearch")); return false; } else { hideRegExpvalidation($("#txtEmailIdtoSearch")); hidevalidation($("#txtEmailIdtoSearch")); } } } function fillFirstName() { if ($.trim($("#txtFirstName").val()) == "") { showvalidation($("#txtFirstName")); $(".loaderSection").hide(); return false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtFirstName").val()))) { hidevalidation($("#txtFirstName")); showRegExpvalidation($("#txtFirstName")); return false; } else { hideRegExpvalidation($("#txtFirstName")); hidevalidation($("#txtFirstName")); } } } function fillLastName() { if ($.trim($("#txtLastName").val()) == "") { showvalidation($("#txtLastName")); $(".loaderSection").hide(); return false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtLastName").val()))) { hidevalidation($("#txtLastName")); showRegExpvalidation($("#txtLastName")); return false; } else { hideRegExpvalidation($("#txtLastName")); hidevalidation($("#txtLastName")); } } } function fillCandidateComments() { if ($.trim($("#txtCandidateComments").val()) == "") { showvalidation($("#txtCandidateComments")); $(".loaderSection").hide(); return false; } else { hidevalidation($("#txtCandidateComments")); } } function fillPhone() { if ($.trim($("#txtPhone").val()) == "") { showvalidation($("#txtPhone")); $(".loaderSection").hide(); return false; } else { var Reg = /(?\d{3})?-? *\d{3}-? *-?\d{4}/g; var matches = $.trim($("#txtPhone").val()).match(Reg); if (!matches) { hidevalidation($("#txtPhone")); showRegExpvalidation($("#txtPhone")); return false; } else { hideRegExpvalidation($("#txtPhone")); hidevalidation($("#txtPhone")); } } } function fillResumeTitle() { if ($.trim($("#txtDefDocTitle").val()) == "") { showvalidation($("#txtDefDocTitle")); $(".loaderSection").hide(); return false; } else { hidevalidation($("#txtDefDocTitle")); } } function showRegExpvalidation(ctrl) { $(ctrl).parent().addClass("has-error"); $(ctrl).parent().find("span.freg").show(); $(".loaderSection").hide(); } function hideRegExpvalidation(ctrl) { $(ctrl).parent().removeClass("has-error"); $(ctrl).parent().find("span.freg").hide(); $(".loaderSection").hide(); } function showvalidation(ctrl) { $(ctrl).parent().addClass("has-error"); $(ctrl).parent().find("span.freq").show(); $(".loaderSection").hide(); } function hidevalidation(ctrl) { $(ctrl).parent().removeClass("has-error"); $(ctrl).parent().find("span.freq").hide(); $(".loaderSection").hide(); } function ValidateData() { var isProceedToSave = true; $(".loaderSection").show();

if ($.trim($("#txtEmailIdtoSearch").val()) == "") { showvalidation($("#txtEmailIdtoSearch")); isProceedToSave = false; } if ($.trim($("#txtFirstName").val()) == "") { showvalidation($("#txtFirstName")); isProceedToSave = false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtFirstName").val()))) { hidevalidation($("#txtFirstName")); showRegExpvalidation($("#txtFirstName")); isProceedToSave = false; } } if ($.trim($("#txtLastName").val()) == "") { showvalidation($("#txtLastName")); isProceedToSave = false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtLastName").val()))) { hidevalidation($("#txtLastName")); showRegExpvalidation($("#txtLastName")); isProceedToSave = false; } } if ($.trim($("#txtPhone").val()) == "") { showvalidation($("#txtPhone")); isProceedToSave = false; } if (isProceedToSave) { var fileUpload = $("#FileUpload2").get(0); var files = fileUpload.files; if (files.length == 0) { ShowErrorNotification("Please attach a resume."); $(".loaderSection").hide(); isProceedToSave = false; } return isProceedToSave; } else { ShowErrorNotification("Whoops! Looks like you've missed entering some data. Please enter data in the highlighted fields."); $(".loaderSection").hide(); window.scrollTo(10, 10); return isProceedToSave; } }

function SubmitResume() { if (ValidateData()) { var FileName = ''; var JobId = '0';

if ('5840735' != '') JobId = '5840735';

var txtemailid = $("#txtEmailIdtoSearch").val(); $.ajax({ url: '/Support/GetCandidateDetailByEmailId', type: "GET", dataType: "JSON", data: { CandidateEmail: txtemailid, JobId: JobId }, success: function (data) { if (data == "exists") { $(".loaderSection").hide(); ShowErrorNotification("You are already submitted to this position."); return false; } else //If email does not exist { if (data.Resume_Id != undefined && data.Resume_Id != null && parseInt(data.Resume_Id) > 0) { SubmitDocument(data.Resume_Id, 0, 1); } else { UploadDocUsingAPI(); } } } }); } else $(".loaderSection").hide(); } function UploadDocUsingAPI() { var fileUpload = $("#FileUpload2").get(0); var files = fileUpload.files; if (files.length == 0) { ShowErrorNotification("Please attach a resume."); $(".loaderSection").hide(); return false; }

if (files.length > 0) { if (window.FormData !== undefined) { var data = new FormData(); for (var i = 0; i 0) { SubmitDocument(data.candidateId, 1, 0); // $(".loaderSection").hide(); } else { ShowErrorNotification(data.EventStatusStatus); $(".loaderSection").hide(); } //callback(data.UploadedFileName); }, error: function (err) { ShowErrorNotification(err.statusText); $(".loaderSection").hide(); window.scrollTo(10, 10); return false; } }); } else { alert("This browser doesn't support HTML5 file uploads!"); } } } async function SubmitDocument(Resume_Id, Datafrom, IsExist) { var FileName = ''; var JobId = '0'; var RecId = '0'; var Source = '4414'; var EntityGroup = '2321'; var SubSource = '13304';

if ('5840735' != '') JobId = '5840735';

if ('0' != '') RecId = '0';

if (Datafrom == 0) { // Wait for the document upload to complete FileName = await UploadCandidateDoc(); if (!FileName) { ShowErrorNotification("Whoops! Looks like some issues in uploading resume. Please try again."); return; // Exit if upload failed } } var ResumeDetails = $.param({ Email_Id: $("#txtEmailIdtoSearch").val(), FirstName: $("#txtFirstName").val(), LastName: $("#txtLastName").val(), Phone: $("#txtPhone").val(), CandidateComments: $("#txtCandidateComments").val(), JobId: JobId, UploadedFileName: FileName, ResumeId: Resume_Id, Datafrom: Datafrom, RecId: RecId, IsExist: IsExist, Source: Source, EntityGroup: EntityGroup, ResumeFromJobPortal: 1, UploadedDocName: $.trim($("#txtDefDocTitle").val()), SubSource: SubSource }); $.ajax({ url: '/Support/UploadResumeForJobPortal', type: "POST", dataType: "JSON", data: ResumeDetails, success: function (data) { if (data.headerCode == "20001") { ShowSaveNotification(data.EventStatusStatus); $(".loaderSection").hide(); window.scrollTo(10, 10); } else if (data.headerCode == "10001") { ShowErrorNotification(data.data.errorDetail); $(".loaderSection").hide(); window.scrollTo(10, 10); } else if (data.headerCode == "20003") { ShowErrorNotification(data.EventStatusStatus); $(".loaderSection").hide(); window.scrollTo(10, 10); } else { ShowErrorNotification(data.PortalJob_Status); $(".loaderSection").hide(); window.scrollTo(10, 10); } } }); }

// Function to convert a file to base64 async function fileToBase64(file) { var base64String; const createPromise = new Promise((resolve, reject) => { const reader = new FileReader(); reader.readAsDataURL(file); reader.onload = () => resolve(reader.result); reader.onerror = (error) => reject(error); });

await createPromise.then((promisedata) => { base64String = promisedata; });

return base64String; }

function getFileExtension(filename) { if (!filename || !filename.includes('.')) { return ''; } return filename.split('.').pop(); }

function getFileName(filename) { if (!filename || !filename.includes('.')) { return filename; } return filename.split('.').slice(0, -1).join('.'); }

//Upload Document - Returns Promise async function UploadCandidateDoc() { var fileUpload = $("#FileUpload2").get(0); var files = fileUpload.files;

if (files.length == 0) { ShowErrorNotification("Please attach a resume."); $(".loaderSection").hide(); return null; }

if (files.length > 0) { if (window.FormData !== undefined) { var strFileNameWithoutExt = getFileName(files[0].name); var strFileExt = getFileExtension(files[0].name); var strNewFileName = strFileNameWithoutExt.replace("//", "").replace("+", "").replace("*", "").replace(" ", "").replace(":", "").replace(".", "") + "_" + "7" + "24" + "2026" + "17" + "18" + "31" + "." + strFileExt;

var fileBase64String; if (files[0]) { fileBase64String = await fileToBase64(files[0]); } var data = JSON.stringify({ docType: 9001, fileName: strNewFileName, encodedData: fileBase64String.split(',')[1], pjEmployeeId: null, placementTrackerId: null, employeeDetailsId: null });

var encodedData = btoa(data);

// Return a Promise instead of using callback return new Promise((resolve, reject) => { $.ajax({ type: "POST", url: 'https://stafflineapi.compunnel.com/' + "document/upload", contentType: "application/json; charset=utf-8", data: JSON.stringify({ data: encodedData }), timeout: 30000, json: true, headers: { "Authorization": 'qwerty~!@', }, success: function (result) { resolve(strNewFileName); }, error: function (err) { ShowErrorNotification(err.statusText); $(".loaderSection").hide(); window.scrollTo(10, 10); reject(null); } }); }); } else { alert("This browser doesn't support HTML5 file uploads!"); return null; } } return null; } $(function () { if ($('.formSection').offset() != undefined) { var stickyHeaderTop = $('.formSection').offset().top; $(window).scroll(function () { if ($(window).scrollTop() > stickyHeaderTop - 100) { $('.fixedBTN').addClass('btnFixed').css({ position: 'fixed', top: '65px', margin: '0px' });

} else { $('.fixedBTN').removeClass('btnFixed').css({ position: 'static', top: '0px', 'margin-top': '20px' });

} }); }; });

function ShowSaveNotification(strText) { $('.rightcontainer').find('p').text(strText); $('.rightcontainer').css({ 'opacity': '0', top: "50px" }).show(); $('.rightcontainer').stop().animate({ 'opacity': '1', top: "-=50px" }, 1000, function () { $(this).delay(3000).fadeOut(900); }); }

function ShowErrorNotification(strText) { $('.cross').find('p').html(strText); $('.cross').css({ 'opacity': '0', top: "50px" }).show(); $('.cross').stop().animate({ 'opacity': '1', top: "-=50px" }, 1000, function () { $(this).delay(3000).fadeOut(900); }); //$('.cross').show(); }

function ShowWarningNotification(strText) { $('.warning').find('p').html(strText); $('.warning').css({ 'opacity': '0', top: "50px" }).show(); $('.warning').stop().animate({ 'opacity': '1', top: "-=50px" }, 000, function () { $(this).delay(4000).fadeOut(900); }); }