Senior Murex Technical Production Support Analyst

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Senior Murex Technical Production Support Analyst

New York, New York City

07/25/2026

Contract

Active

Job Description:

JOB SUMMARY We are looking for a proactive and detail-oriented Senior Murex Technical Production Support Analyst to support the Equity Derivatives trading desk. This role is responsible for ensuring production stability across the Murex MX.3 platform, acting as the first and second line of support for user issues, trade capture problems, pricing discrepancies, risk gaps, workflow failures, and system incidents. The ideal candidate will bring strong technical troubleshooting skills, hands-on Murex support experience, and the ability to drive incidents through triage, diagnosis, escalation, and resolution while partnering closely with internal L3 teams and the Murex vendor.

Key Responsibilities Provide front-line production support for Murex MX.3 across pricing, risk, trade capture, workflows, market data, and interfaces Own incident triage, impact assessment, root cause analysis, and follow-up remediation Monitor logs, dashboards, schedulers, RTS feeds, and batch processes to identify and resolve issues proactively Troubleshoot pricing inconsistencies, risk/sensitivity gaps, trade enrichment failures, and interface delays Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes Support production releases, emergency changes, and maintenance activities with pre- and post-deployment checks Maintain SOPs, runbooks, and knowledge articles to improve operational efficiency and reduce repeat incidents Contribute to monitoring, automation, and continuous improvement initiatives to strengthen platform stability

Required Qualifications Strong hands-on experience supporting Murex MX.3 in a production environment Knowledge of Murex modules including eTradepad, Pricing, Simulation, Livebook, and Workflow Experience with market data components such as MDCS, RTBS, MDRS, and MDIT Strong Murex log analysis, performance troubleshooting, and Unix/Linux-based support skills Scripting experience in Python and/or Unix shell Good understanding of Murex orchestration, services, process flows, and EOD job troubleshooting SQL knowledge across Sybase, SQL Server, or Oracle Understanding of Equity Derivatives products and Greeks Strong communication, analytical, and stakeholder management skills Overall 10+ years of IT experience. 5+ years of Front Office Trading Technology support experience 3+ years of Murex MX.3 support experience preferred Ability to work effectively in a high-pressure production support environment Automation mindset and continuous improvement focus

Preferred Qualifications

• Experience with observability/monitoring tools such as Splunk, Dynatrace, Datadog, ITRS Familiarity with enterprise schedulers such as Tidal, Autosys, or Ctrl-M Experience with Incident, Problem, and Change Management tools such as ServiceNow

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• First Name *

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• Last Name *

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• $(document).ready(function () { var JobId = '5851552'; if (JobId == '') { $(".jobdetail").hide(); $("#headertext").html('Upload Resume'); } else { $("#headertext").html('Submit Resume'); } });

function fillEmailId() { if ($.trim($("#txtEmailIdtoSearch").val()) == "") { showvalidation($("#txtEmailIdtoSearch")); $(".loaderSection").hide(); return false; } else { var Reg = new RegExp("^[_A-Za-z0-9-]+(\.[_A-Za-z0-9-]+)@[A-Za-z0-9]+(\.[A-Za-z0-9]+)(\.[A-Za-z]{2,})$"); var matches = $.trim($("#txtEmailIdtoSearch").val()).match(Reg); if (!matches) { hidevalidation($("#txtEmailIdtoSearch")); showRegExpvalidation($("#txtEmailIdtoSearch")); return false; } else { hideRegExpvalidation($("#txtEmailIdtoSearch")); hidevalidation($("#txtEmailIdtoSearch")); } } } function fillFirstName() { if ($.trim($("#txtFirstName").val()) == "") { showvalidation($("#txtFirstName")); $(".loaderSection").hide(); return false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtFirstName").val()))) { hidevalidation($("#txtFirstName")); showRegExpvalidation($("#txtFirstName")); return false; } else { hideRegExpvalidation($("#txtFirstName")); hidevalidation($("#txtFirstName")); } } } function fillLastName() { if ($.trim($("#txtLastName").val()) == "") { showvalidation($("#txtLastName")); $(".loaderSection").hide(); return false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtLastName").val()))) { hidevalidation($("#txtLastName")); showRegExpvalidation($("#txtLastName")); return false; } else { hideRegExpvalidation($("#txtLastName")); hidevalidation($("#txtLastName")); } } } function fillCandidateComments() { if ($.trim($("#txtCandidateComments").val()) == "") { showvalidation($("#txtCandidateComments")); $(".loaderSection").hide(); return false; } else { hidevalidation($("#txtCandidateComments")); } } function fillPhone() { if ($.trim($("#txtPhone").val()) == "") { showvalidation($("#txtPhone")); $(".loaderSection").hide(); return false; } else { var Reg = /(?\d{3})?-? *\d{3}-? *-?\d{4}/g; var matches = $.trim($("#txtPhone").val()).match(Reg); if (!matches) { hidevalidation($("#txtPhone")); showRegExpvalidation($("#txtPhone")); return false; } else { hideRegExpvalidation($("#txtPhone")); hidevalidation($("#txtPhone")); } } } function fillResumeTitle() { if ($.trim($("#txtDefDocTitle").val()) == "") { showvalidation($("#txtDefDocTitle")); $(".loaderSection").hide(); return false; } else { hidevalidation($("#txtDefDocTitle")); } } function showRegExpvalidation(ctrl) { $(ctrl).parent().addClass("has-error"); $(ctrl).parent().find("span.freg").show(); $(".loaderSection").hide(); } function hideRegExpvalidation(ctrl) { $(ctrl).parent().removeClass("has-error"); $(ctrl).parent().find("span.freg").hide(); $(".loaderSection").hide(); } function showvalidation(ctrl) { $(ctrl).parent().addClass("has-error"); $(ctrl).parent().find("span.freq").show(); $(".loaderSection").hide(); } function hidevalidation(ctrl) { $(ctrl).parent().removeClass("has-error"); $(ctrl).parent().find("span.freq").hide(); $(".loaderSection").hide(); } function ValidateData() { var isProceedToSave = true; $(".loaderSection").show();

if ($.trim($("#txtEmailIdtoSearch").val()) == "") { showvalidation($("#txtEmailIdtoSearch")); isProceedToSave = false; } if ($.trim($("#txtFirstName").val()) == "") { showvalidation($("#txtFirstName")); isProceedToSave = false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtFirstName").val()))) { hidevalidation($("#txtFirstName")); showRegExpvalidation($("#txtFirstName")); isProceedToSave = false; } } if ($.trim($("#txtLastName").val()) == "") { showvalidation($("#txtLastName")); isProceedToSave = false; } else { var Reg = new RegExp("^[a-zA-Z][0-9a-zA-Z .,'-]$"); if (!Reg.test($.trim($("#txtLastName").val()))) { hidevalidation($("#txtLastName")); showRegExpvalidation($("#txtLastName")); isProceedToSave = false; } } if ($.trim($("#txtPhone").val()) == "") { showvalidation($("#txtPhone")); isProceedToSave = false; } if (isProceedToSave) { var fileUpload = $("#FileUpload2").get(0); var files = fileUpload.files; if (files.length == 0) { ShowErrorNotification("Please attach a resume."); $(".loaderSection").hide(); isProceedToSave = false; } return isProceedToSave; } else { ShowErrorNotification("Whoops! Looks like you've missed entering some data. Please enter data in the highlighted fields."); $(".loaderSection").hide(); window.scrollTo(10, 10); return isProceedToSave; } }

function SubmitResume() { if (ValidateData()) { var FileName = ''; var JobId = '0';

if ('5851552' != '') JobId = '5851552';

var txtemailid = $("#txtEmailIdtoSearch").val(); $.ajax({ url: '/Support/GetCandidateDetailByEmailId', type: "GET", dataType: "JSON", data: { CandidateEmail: txtemailid, JobId: JobId }, success: function (data) { if (data == "exists") { $(".loaderSection").hide(); ShowErrorNotification("You are already submitted to this position."); return false; } else //If email does not exist { if (data.Resume_Id != undefined && data.Resume_Id != null && parseInt(data.Resume_Id) > 0) { SubmitDocument(data.Resume_Id, 0, 1); } else { UploadDocUsingAPI(); } } } }); } else $(".loaderSection").hide(); } function UploadDocUsingAPI() { var fileUpload = $("#FileUpload2").get(0); var files = fileUpload.files; if (files.length == 0) { ShowErrorNotification("Please attach a resume."); $(".loaderSection").hide(); return false; }

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if ('5851552' != '') JobId = '5851552';

if ('0' != '') RecId = '0';

if (Datafrom == 0) { // Wait for the document upload to complete FileName = await UploadCandidateDoc(); if (!FileName) { ShowErrorNotification("Whoops! Looks like some issues in uploading resume. Please try again."); return; // Exit if upload failed } } var ResumeDetails = $.param({ Email_Id: $("#txtEmailIdtoSearch").val(), FirstName: $("#txtFirstName").val(), LastName: $("#txtLastName").val(), Phone: $("#txtPhone").val(), CandidateComments: $("#txtCandidateComments").val(), JobId: JobId, UploadedFileName: FileName, ResumeId: Resume_Id, Datafrom: Datafrom, RecId: RecId, IsExist: IsExist, Source: Source, EntityGroup: EntityGroup, ResumeFromJobPortal: 1, UploadedDocName: $.trim($("#txtDefDocTitle").val()), SubSource: SubSource }); $.ajax({ url: '/Support/UploadResumeForJobPortal', type: "POST", dataType: "JSON", data: ResumeDetails, success: function (data) { if (data.headerCode == "20001") { ShowSaveNotification(data.EventStatusStatus); $(".loaderSection").hide(); window.scrollTo(10, 10); } else if (data.headerCode == "10001") { ShowErrorNotification(data.data.errorDetail); $(".loaderSection").hide(); window.scrollTo(10, 10); } else if (data.headerCode == "20003") { ShowErrorNotification(data.EventStatusStatus); $(".loaderSection").hide(); window.scrollTo(10, 10); } else { ShowErrorNotification(data.PortalJob_Status); $(".loaderSection").hide(); window.scrollTo(10, 10); } } }); }

// Function to convert a file to base64 async function fileToBase64(file) { var base64String; const createPromise = new Promise((resolve, reject) => { const reader = new FileReader(); reader.readAsDataURL(file); reader.onload = () => resolve(reader.result); reader.onerror = (error) => reject(error); });

await createPromise.then((promisedata) => { base64String = promisedata; });

return base64String; }

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function getFileName(filename) { if (!filename || !filename.includes('.')) { return filename; } return filename.split('.').slice(0, -1).join('.'); }

//Upload Document - Returns Promise async function UploadCandidateDoc() { var fileUpload = $("#FileUpload2").get(0); var files = fileUpload.files;

if (files.length == 0) { ShowErrorNotification("Please attach a resume."); $(".loaderSection").hide(); return null; }

if (files.length > 0) { if (window.FormData !== undefined) { var strFileNameWithoutExt = getFileName(files[0].name); var strFileExt = getFileExtension(files[0].name); var strNewFileName = strFileNameWithoutExt.replace("//", "").replace("+", "").replace("*", "").replace(" ", "").replace(":", "").replace(".", "") + "_" + "7" + "24" + "2026" + "17" + "18" + "29" + "." + strFileExt;

var fileBase64String; if (files[0]) { fileBase64String = await fileToBase64(files[0]); } var data = JSON.stringify({ docType: 9001, fileName: strNewFileName, encodedData: fileBase64String.split(',')[1], pjEmployeeId: null, placementTrackerId: null, employeeDetailsId: null });

var encodedData = btoa(data);

// Return a Promise instead of using callback return new Promise((resolve, reject) => { $.ajax({ type: "POST", url: 'https://stafflineapi.compunnel.com/' + "document/upload", contentType: "application/json; charset=utf-8", data: JSON.stringify({ data: encodedData }), timeout: 30000, json: true, headers: { "Authorization": 'qwerty~!@', }, success: function (result) { resolve(strNewFileName); }, error: function (err) { ShowErrorNotification(err.statusText); $(".loaderSection").hide(); window.scrollTo(10, 10); reject(null); } }); }); } else { alert("This browser doesn't support HTML5 file uploads!"); return null; } } return null; } $(function () { if ($('.formSection').offset() != undefined) { var stickyHeaderTop = $('.formSection').offset().top; $(window).scroll(function () { if ($(window).scrollTop() > stickyHeaderTop - 100) { $('.fixedBTN').addClass('btnFixed').css({ position: 'fixed', top: '65px', margin: '0px' });

} else { $('.fixedBTN').removeClass('btnFixed').css({ position: 'static', top: '0px', 'margin-top': '20px' });

} }); }; });

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