Infrastructure Systems Engineer II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Track Description: 3-5 years of experience in a production application support with a solid understanding of ITIL processes. Strong working knowledge of Linux Hands-on experience with Splunk and familiarity with various monitoring tools. Excellent communication and interpersonal abilities, with proven capability in managing escalations. Experience in managing L1/L2 incidents and service requests. Proficient in email queue management Capable of initiating and managing bridge calls for priority incidents and release activities. Basic understanding of servers and web-based application functionality. Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required.