Infrastructure Systems Engineer III

Job Track Description: 7-9 years of experience in a production application support with a solid understanding of ITIL processes. Strong working knowledge of Linux Hands-on experience with Splunk and familiarity with various monitoring tools. Excellent communication and interpersonal abilities, with proven capability in managing escalations. Experience in managing L1/L2 incidents and service requests. Proficient in email queue management Capable of initiating and managing bridge calls for priority incidents and release activities. Basic understanding of servers and web-based application functionality. Comfortable working in a 24/7 environment, with flexibility for rotational shifts and additional hours when required.