IT Support Technician (Part-Time, REMOTE)

Overview

Job Title: Part-Time IT Support Technician (Remote)

Location: 100% Remote (U.S.)

Duration: Contract (Up to 12 Months)

Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).

Pay Rate: $38–40/hour

Position Overview

We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.

As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.

Responsibilities

Responsibilities

• Provide remote technical support to end users for hardware, software, and connectivity issues.

• Troubleshoot and resolve Microsoft 365 (Office 365) issues.

• Administer basic user account management within Active Directory.

• Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.

• Diagnose and resolve common PC and peripheral issues.

• Deliver timely, professional, and customer-focused support while maintaining clear communication with users.

• Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.

• Document support activities and follow established support processes.

• Min

• Max

Qualifications

Qualifications

• 5+ years of hands-on IT support or Help Desk experience.

• Strong experience supporting Microsoft 365 (Office 365) and Active Directory.

• Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.

• Excellent communication and interpersonal skills with a strong customer service mindset.

• Ability to work independently in a remote support environment.

• Strong troubleshooting, organization, and time management skills.

• Start Date: Early August

• Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".