IT Support Lead-Unix servers, Middleware, L2/L3 support-Pyment domain

Job Title: IT Operations Support Team Lead Location: Pune (WFO - 5 Days a Week) Experience: 8 to 12 Years Interview Date: 22nd March (Face-to-Face, Pune) Domain: Payment Services Job Description: We are looking for an experienced IT Operations Support Team Lead to join our team in Pune. This role requires expertise in Unix servers, Middleware technologies , and providing L2/L3 support in a high-performance environment. The ideal candidate should come from a Payment Services background with proven leadership experience. Key Responsibilities: Lead and manage a team of IT support professionals providing L2/L3 support for Unix servers and Middleware applications. Oversee the installation, configuration, and maintenance of Unix servers and Middleware systems . Troubleshoot and resolve complex issues in Payment Services applications, ensuring minimal downtime and high availability. Monitor system performance and proactively identify and resolve potential issues. Collaborate with cross-functional teams to implement changes and updates in production environments. Provide escalation support for critical incidents and guide the team in problem resolution. Ensure adherence to operational procedures and best practices in system support and maintenance. Lead incident management, root cause analysis, and post-mortem reviews for critical incidents. Prepare and maintain system documentation, processes, and knowledge base articles. Required Skills: 8 to 12 years of experience in IT Operations support, with a strong focus on Unix servers and Middleware technologies . Proven experience in L2/L3 support in an enterprise environment. Extensive knowledge of Payment Services and related technologies. Strong troubleshooting and problem-solving skills, especially in production environments . Ability to lead and mentor a team of IT support professionals. Excellent communication skills, both verbal and written, for interacting with stakeholders and clients. Interview Details: Date: 22nd March Mode: Face-to-Face Location: Pune Note: The position is full-time, on-site (5 days a week) in Pune