Source description
About the role
Responding to customer inquiries, troubleshooting technical issues and providing solutions in a timely manner Diagnosing and resolving hardware, software, and network-related issues Providing technical support for both hardware and software products, including installation, configuration and maintenance Collaborating with cross-functional teams, such as product development and customer service, to resolve customer issues Creating technical documentation, including knowledge base articles, for internal and external use Assisting with the testing and implementation of new systems and technologies Participating in on-call rotation and after-hours support as needed
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