ServiceNow ITSM, CSM (India)

Experience - 10+ years Location - Remote Role Overview We are seeking an experienced ITSM, CSM & FSM Integrations Architect to lead the architecture, design, and implementation of enterprise integration solutions across ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), and Field Service Management (FSM). The ideal candidate will possess deep expertise in ServiceNow architecture, integration frameworks, and enterprise application connectivity, enabling seamless data exchange and business process automation across complex IT ecosystems. This role requires close collaboration with business stakeholders, enterprise architects, and delivery teams to design scalable, secure, and high-performing integration solutions. Key Responsibilities - Design end-to-end integration architecture for ServiceNow ITSM, CSM, and FSM implementations. - Define integration strategies between ServiceNow and enterprise applications, including ERP, CRM, HR, identity management, cloud platforms, monitoring tools, and third-party systems. - Architect scalable API-based integration solutions using REST, SOAP, IntegrationHub, MID Server, web services, and event-driven architectures. - Lead integration design workshops and provide technical guidance to development teams throughout the project lifecycle. - Establish integration standards, governance, security, and best practices aligned with enterprise architecture principles. - Collaborate with business stakeholders to translate functional requirements into robust technical integration designs. - Ensure high availability, scalability, performance, and reliability of enterprise integrations. - Conduct architecture reviews, code reviews, and solution assessments to ensure adherence to quality standards. - Support complex troubleshooting and resolution of integration-related issues. - Stay current with ServiceNow platform capabilities, integration technologies, and industry best practices. Required Qualifications - Bachelo .