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About the role
Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troubleshoot issues, support integrations/APIs, ensure platform stability, governance, and ITIL-aligned operations. Experience Required 8+ years in ITSM/platform administration; hands-on Xurrent or similar tools; solid ITIL, workflows, automation, and service operations experience. Key Responsibilities Administer and configure Xurrent ITSM platform; manage roles, workflows, SLAs, incident/problem/change modules; optimize automation, dashboards, and service catalog; troubleshoot issues, support integrations/APIs, ensure platform stability, governance, and ITIL-aligned operations. Experience Required 8+ years in ITSM/platform administration; hands-on Xurrent or similar tools; solid ITIL, workflows, automation, and service operations experience.
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