VSU - IT Configuration Manager Engineer

Posted On: 12th Sept 2022 Role: VSU - IT Configuration Manager Engineer Job ID: Sep05391 Position: Hybrid work (2 Days Onsite, 3 Days Remote) Location: 1 Hayden Drive, Johnston Memorial Library. Desired Qualification: Bachelor’s Degree in Information Systems or Related Field. Mandatory Experience: Administration experience in Microsoft endpoint configuration manager (MECM), formerly known as system center configuration manager (SCCM) and Microsoft Intune. Note: without this experience will not be considered Required Experience: 5 Years of experience in Patch Deployment, ADR creation and Administration through SCCM. 5 Years of experience in Creation of and Execution of Custom Reports using SCCM, SQL and CMDB. Required 5 years of experience in OSD Creation, Administration, Deployment and Task Sequence Administration in SCCM. 5 years of experience in Software Package Creation, Deployment and Administration. 5 years of desired experience in Creation of and Development of Software Available to Software Center. 5 years of experience in Creation and Management of Software Metering. 3 years of experience in BitLocker Management through InTune. 3 years of experience in Software Application Deployment through InTune. 3 years of experience in MDM from InTune. 3 years of experience in Experience Configuring and Administering Apple School/Business Manager. 6 years of experience in Microsoft Server Administration. 6 years of experience in Active Directory Management and Maintenance. 3 years of experience in Network Administration. 4 years of experience in PowerShell Scripting. 1 year of experience in AWS Cloud Infrastructure Experience, to include AppStream 2.0 Working Knowledge of SQL. Certification: ITIL Certification (Highly Desired) Amazon AWS Certification (Highly Desired) Job Description: Provide technical support for day-to-day operations within Configuration Management. Must demonstrate excellent communication, interpersonal and organizational skills and be adept at tactfully managing a wide array of customers and their needs. Strong analytical thinking and problem-solving abilities required. Understanding of enterprise IT software/hardware Asset Management is highly desired. Provide day-to-day application administration, management, and technical support for ITSM and CMDB Suite to include Service Desk, Imaging Solution, Patch Management, System Workflows, Mobile Device Management and other areas within the configuration management discipline. Assesses, prioritizes, and deploys software updates and security vulnerability patches in order to ensure that computers and servers are secured and protected from external intruders. Write, test, deploy, and support custom code and script as necessary to automate Tasks and IT processes. Work within the software approval process with the Software Asset Manager. Match software with licenses. Assist with the package building, deployment and pushing of software to VSU Constituents. Serve as the Service Desk coordinator for the Software Asset Management queue. Ensure software metering. Identify opportunities for reduction in software costs. Streamline Software Reporting on quarter to annual basis. Develop and maintain operating system imaging/deployment techniques for both Windows and Apple OS devices in conjunction with various functional levels within the university. Use of Apple School/Business Manager, PXE, MECM task sequence, WinPE, InTune, MEM, etc. are required in this function. Create, build and maintain software packages for varieties of deployment types. Maintain software available for installation via software portal and/or InTune/MEM. Perform reconciliation audits to compare installed software against licensed software, identifying gaps and ensuring the university remains compliant with contractual true-up cycles. Knowledge and understanding of software metering, auditing and true-up cycles are required. Maintain, repair and troubleshoot the MECM application, CMDB, MEM and SQL Databases as needed. Provide reports on reconciliation, audit activities, licensing, warranty and maintenance/support contracts and financial data. Report on Microsoft patch compliance, 3rd party patch compliance, installed software, software versioning within the environment, OS versioning, assets and more using available reporting tools. Lead InTune/MEM to include patching and MDM. Provide reports from InTune/MEM environment. Build, maintain and provide availability for AWS AppStream 2.0 or Workspaces environment, ensuring software is up to date and licensed. Generate reports from AWS and provide to management. Support and build VDI images, both cloud or on premise hosted. Generate, distribute, & review weekly IT asset management and/or configuration management reports, including ITSM metric data. Resolve all incident reports within the timelines prescribed for the severity level. Report all academic outages or degraded capabilities within Established client’s SLAs. Update ticket notes with clear and accurate information to ensure that the life cycle of the ticket accurately captured. Effectively communicate with end users to provide excellent customer service when closing tickets. Perform some Active Directory and network duties. Perform other duties as required by management team. Contact: If interested please mail resume and Job ID to: us@esveetech.com