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About the role
Posted On: 20th Sept 2022 Role: Amazon Connect Contact Center Architect Job ID: Sep19420 Location: Remote Desired Qualification: Master’s degree desired. Bachelor of Engineering in Computer Science, Information Systems background preferred. Required Experience: 10+ years of experience building call center / collaboration / telephony platforms in a or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms. At least 5 years of experience from an overall experience of 10 plus years as a contact center technology architect, enterprise IT Architect or senior contact center software develop engineer working with leading contact center technology platforms and applications, such as Ayaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. Job Description: Hands-on technical practitioner and individual contributor. Professional Services or Consulting experience in highly visible customer-facing roles. Responsibility for designing, implementing, and operating contact centres or telecommunication infrastructures within an enterprise environment. Hands-on experience working on the design, development, and deployment of contact center solutions at scale. SME on Amazon Connect capabilities, benefits, and required deployment skills. Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure. Enterprise call center / telecom implementation and operations experience. Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis and Dynamo DB. Contact: If interested please mail resume and Job ID to: us@esveetech.com
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