Quality Assurance Lead Insurance Platforms & Release Governance

RESOURCE REQUIREMENT: Quality Assurance Lead Insurance Platforms & Release Governance WORK MODE: Remote TIME ZONE: Montreal Business Hours (9 AM 5 PM EST) EXPERIENCE: 8+ Years JOB DESCRIPTION: About the Role We are hiring a Quality Assurance Lead to establish and mature QA governance, release validation, regression strategy, and testing practices across a fast-growing insurance organization's enterprise platforms and vendor ecosystem. This is a high-impact leadership role focused on improving release quality, production readiness, testing governance, and operational stability across a complex SaaS-driven insurance technology landscape. The role combines: Operational QA leadership Vendor release coordination Regression governance Functional & performance testing oversight Progressive automation strategy The successful candidate will standardize testing processes, coordinate release validation activities, improve production readiness, and progressively introduce reusable regression and automation capabilities across integrated insurance platforms and customer-facing systems. You will work across: Insurance administration platforms Salesforce-integrated ecosystems Broker & customer portals APIs and third-party integrations Vendor-delivered releases Enterprise SaaS platforms Operating Model & Expectations This role is ideal for a hands-on QA leader who enjoys building and executing simultaneously. The successful candidate will initially operate as the primary QA owner within the organization, taking responsibility for both establishing QA governance and personally driving key testing and release activities. Responsibilities will include: Defining QA strategy, processes, and quality standards Executing and coordinating regression validation activities Leading release readiness and production validation efforts Managing defect triage and quality risk assessments Supporting UAT and business validation activities Building scalable QA practices while remaining actively involved in day-to-day execution This is a player-coach role where strategic leadership and hands-on delivery are equally important. As the organization grows, there may be opportunities to expand QA capabilities and team structures, but the initial expectation is strong individual ownership and execution. Key Responsibilities QA Governance & Testing Strategy Define and implement standardized QA processes, governance frameworks, and testing practices Establish testing approaches for: o Functional testing o Integration testing o Performance testing o Regression testing (manual & automated) Define QA metrics, release quality indicators, defect tracking standards, and traceability practices Improve visibility into release readiness, testing coverage, production stability, and release risks Help establish scalable QA governance foundations for a growing technology ecosystem Vendor Release Validation & Regression Governance Review vendor release notes and perform impact analysis across business workflows, integrations, and platforms Coordinate release validation activities across multiple systems and vendors Define and execute risk-based regression testing strategies Prioritize business-critical workflows for reusable regression coverage Coordinate production readiness, release signoff, and go-live validation activities Improve release quality gates, defect management processes, and deployment validation standards Maintain traceability between requirements, defects, releases, and regression coverage Insurance Platform & Workflow Quality Own testing governance across critical insurance workflows including: Quote / Bind / Issue Claims workflows Billing & invoicing Renewals & endorsements Broker/member portal functionality Salesforce-integrated workflows API and platform integrations Responsibilities include: Coordinating functional, integration, regression, and non-functional testing activities Improving workflow reliability and production stability Supporting testing discipline across customer-facing and operational platforms Collaborating with business, product, engineering, and vendor teams to improve release quality Automation & Non-Functional Testing Progressively introduce practical automation RESOURCE REQUIREMENT: Quality Assurance Lead Insurance Platforms & Release Governance WORK MODE: Remote TIME ZONE: Montreal Business Hours (9 AM 5 PM EST) EXPERIENCE: 8+ Years JOB DESCRIPTION: About the Role We are hiring a Quality Assurance Lead to establish and mature QA governance, release validation, regression strategy, and testing practices across a fast-growing insurance organization's enterprise platforms and vendor ecosystem. This is a high-impact leadership role focused on improving release quality, production readiness, testing governance, and operational stability across a complex SaaS-driven insurance technology landscape. The role combines: Operational QA leadership Vendor release coordination Regression governance Functional & performance