Source description
About the role
Provide L1/L2 support to application, system and batch-related issues on the respective AS400 [ primary], Unix/Windows [secondary] environments used by the different domains in Wealth Management Monitor Production batches and infra components. Ensure batch-related issues are attended to and resolved on time Escalate timely to the Head of APS on possible risks, escalation matters, and management issues Adhere to Service Level objective targets and roadmap Review and create application Support knowledge articles. Ensuring that all production deliverables are aligned with bank standards and best practices. Identify and propose automation wherever possible to improve system availability, productivity and performance. Should Take part in 24/7 production support (i.e Shifts/Weekend/Public holidays) Minimum Requirements Good knowledge of CL/400 and OS/400 commands Good technical knowledge on AS400 Subsystem, Job Description, Job Queue, Job Logs, Journal, Objects, etc Knowledge on SQL/400 and other AS400 utilities Basic understanding of BRMS (backup, recovery and media services) Experience on AS400 RPGLE and COBOL/400 development Experience on Linux, Windows Server Administration. Preferred Skills Soft Skill Requirements Total 4+ years of IT experience working in IT infrastructure and application support with good mix of experience as given 3+ years of support experience on AS400 technologies (DB2/400, CL/400, SQL/400, RPG & RPGLE, COBOL/400) Good critical thinker with problem solving approach. Good written and oral communication skills Knowledge on any Job Scheduling system Good understanding on ITIL practices. Experience in supporting Core Banking applications Critical thinking Communication skills - oral & written Ability to share / pass on knowledge Personal Impact / Ability to influence Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change
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