Senior Support Analyst

Responsible for assuring users are provided efficient and timely support on 24X7 basis for Core Banking Applications The company is a global software development company Responsible for assuring users are provided efficient and timely support on a 24X7 basis for Core Banking Applications Accurately communicate pertinent information to all the stakeholders Ability to understand the production incident, troubleshoot, and provide a timely solution Ability to work on multiple incident/service tracking tools for the complete lifecycle management of incidents and service tickets Ability to manage multiple high-priority initiatives in fast-paced environments Ability to work with Level 1 Support Team in a seamless manner Invoke, coordinate and interact with various teams for timely recovery Interface with users employing a high degree of diplomacy Remains on-call during off-peak hours to respond to support service issues Ensure daily, weekly and monthly statistics and status reports are completed Meet goals and KPIs as set by the department manager Ability to manage a team in terms of work distribution, internal coordination, and attending meetings with stakeholders. Responsible for assuring users are provided efficient and timely support on 24X7 basis for Core Banking Applications. Accurately communicate pertinent information to all the stakeholders. Ability to understand the production incident, troubleshoot and provide timely solution Ability to work on multiple incident/service tracking tools for the complete lifecycle management of incidents and service tickets Ability to manage multiple high-priority initiatives in a fast-paced environments Ability to work with Level 2 Support Team in seamless manner Contribute to the overall application stability and performance. Contribute to the overall incident reduction and better collaboration within the team Invoke, coordinate and interact with various teams for timely recovery.. Meet goals and KPIs as set by the department manager. Minimum Requirements Oracle - SQL & PL-SQL - Mandatory Unix Shell script - Mandatory Autosys Business Objects COBOL Websphere XML & HTML Engineering Graduate in any discipline or Masters in Information Technology Agree to work in 24 X 7 shift model under production support. Preferred Skills Soft Skill Requirements Able to work in shifts and flexible hours on request. Strong Analytical and troubleshooting skills. Strong written and verbal communication skills. Ready to work during non-business hours as per business needs Ability to collaborate / Teamwork Ability to understand, explain and support change Analytical Ability Ability to develop others and; improve their skills