N2P- Tech Support Tier 1

High School Diploma

85% of English Proficiency great communication skills (written and spoken)

Positive Attitude

Problem Solving Skills.

Quick Learner

Team Player

Software and Hardware knowledge

1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)

Excellent Customer Service and great communication skills (written and spoken)

Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.

Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)

Salesforce experience (desired)

CompTIA A+ (Certification is a plus)

Knowledge in the following areas/fields: (Mandatory) *if Certified it’s a plus.

CCNA* - Network Monitoring

Routing Protocols. - Cybersecurity

Satellite Technology - LAN and WAN networks.

Linux servers. - Telephone Plants PBX

Structured Wiring - Antennas