NRS POS / CUSTOMER CARE (BASIC TECH SUPPORT)

Experienced Customer Care Position handling Inbound/Outbound Calls and Email Support

Must be able to work a flexible schedule

Provide Remote Access to each store regarding POS, Scanner, Cash Drawer, Printer, Pax Unit and general troubleshooting

Follow standard Processes and Procedures

Interact and coordinate with other departments to resolve Customers' issues

Stay current with system information, releases, changes and updates

Extensive Training provided. Technical support capabilities and/or experience preferred.

Identifying hardware and software issues or errors (related to NRS Devices and interface)

Speaking to customers to quickly get to the root cause of their problem and provide remote assistance

Troubleshooting technical issues NRS Devices (POS, Scanner, Cash Drawer, Printer, Pax unit and Scale)

Stay up to date with systems and products information, changes, and updates in the market to provide a quick resolution.

Following up with clients and escalations to ensure the problem is resolved.

Provide guidance and navigation to our customers to ensure they understand system’s functionality

Supporting the roll-out of new applications/updates to NRS systems

Deep dive and research answers and alternate solutions to the callers’ problems

Coordinate with multiple departments related NRS in order to offer full satisfaction (Merchant Services, AR, Software etc)