Source description
About the role
Take calls from Retailers and Customers experiencing technical issues·
Troubleshoot the issue over the phone·
Log all calls and solutions·
Report reoccurring issues to your supervisor·
Installs, modifies, and makes minor repairs to computer hardware and software systems.·
Resolves tickets·
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Prepares reference material for users by drafting operation instructions
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