JPC - 204582 - UX Experience Architect- AI Projects

Job Summary: UX Experience Architect – AI Projects

About the Role

NextEra Energy is seeking a strategic UX Experience Architect to drive the transformation of IT service operations through AI in a high-impact, consultative role. Based onsite in Juno Beach, FL, you’ll be at the center of aligning human-centered and AI-driven experiences across multiple vendor-led programs. This 12-month contract offers the chance to shape future-state enterprise service operations, collaborate with industry leaders, and directly influence the evolution of digital experiences within a Fortune 200 company.

Responsibilities

• Define and refine experience principles and guardrails for AI-enabled IT service operations.

• Establish a clear vision of “what good looks like” across both user and machine-driven interactions.

• Oversee experience governance across multiple parallel initiatives and vendor teams.

• Align experience strategy with internal stakeholders and external partners to ensure consistency.

• Create and maintain current-state and future-state journey maps for IT services.

• Evaluate vendor deliverables from a UX and usability perspective.

• Consolidate, prioritize, and communicate experience recommendations.

• Maintain experience, risk, and gap logs to identify opportunities for improvement.

• Deliver regular experience reviews and readouts to leadership.

• Act as a central liaison, supporting cross-program alignment and the evolution of AI-enabled workflows.

• Required Skills and Experience

• Minimum 3 years of UX design experience in enterprise or complex environments.

• At least 2 years working with AI-driven projects or digital transformation initiatives.

• Strong background in Human-Centered Design (HCD) and experience strategy.

• Expertise in journey mapping, experience frameworks, and UX documentation.

• Proficiency with Figma.

• Excellent communication and stakeholder management skills.

• Ability to work onsite in Juno Beach, FL from day one.

• Preferred Skills

• Experience as a Business Analyst or Project Manager with strong UX/HCD expertise.

• Familiarity with IT service management (ITSM) settings.

• Knowledge of vendor management and cross-team alignment in matrixed organizations.

Benefits

• Opportunity to lead experience strategy for one of the nation’s largest energy companies.

• Exposure to cutting-edge AI and automation initiatives.

• Collaborative, high-visibility role influencing enterprise-wide digital transformation.

• Professional development in AI, service operations, and UX leadership.

• Modern onsite work environment in Juno Beach, FL.

• How to Apply Ready to shape the future of AI-enabled service experiences? Submit your resume today to join NextEra Energy’s transformation journey. Candidates must be authorized to work in the US without sponsorship and able to start onsite immediately.