JPC - 205453 - Customer Engineer for Dynamics 365 CE (French)

Job Summary: Customer Engineer for Dynamics 365 CE (French)

About the Role

Join a leading technology team as a Customer Engineer for Dynamics 365 Customer Engagement (CE) with a focus on French-speaking enterprise clients. This fully remote, 12-month contract position is open to candidates in the US and Canada. You’ll leverage your expertise in Dynamics 365 CE and the Power Platform, acting as a trusted advisor to Fortune 500 customers and partners. Take ownership of service delivery, collaborate with global teams, and empower clients to maximize the value of their Dynamics investments.

Responsibilities

• Build strong, trusted relationships with enterprise stakeholders as a subject matter expert.

• Develop, execute, and optimize service delivery plans for Dynamics 365 CE implementations.

• Deliver technical and functional training, and enhance training materials for customer enablement.

• Troubleshoot and resolve technical issues, removing blockers and ensuring customer satisfaction.

• Advise on best practices for configuration, security, and environment management in Dynamics 365 CE and Power Platform.

• Review solution designs for scalability, performance, and maintainability; recommend improvements.

• Lead health assessments of customer environments and proactively address performance concerns.

• Manage solution lifecycle, including version control, packaging, and pipeline-based deployments.

• Track and optimize service consumption for maximum customer ROI.

• Identify delivery risks and implement mitigation strategies for successful project outcomes.

• Collaborate cross-functionally to share expertise and elevate overall service quality.

• Required Skills and Experience

• Fluency in French and English (verbal and written).

• Proven consulting experience in customer-facing roles, ideally with enterprise clients.

• In-depth technical knowledge of Dynamics 365 CE modules, especially Customer Insights/Marketing.

• Hands-on expertise with Power Platform components: Dataverse, Power Apps, Power Automate.

• Experience in environment management, solution lifecycle, and troubleshooting complex issues.

• Strong communicator with excellent problem-solving skills and a passion for continuous learning.

• Proficiency in both client-side scripting (TypeScript/JavaScript) and server-side logic (C# Dataverse plugins).

• Preferred Skills

• Experience with Power Platform governance and Center of Excellence frameworks.

• Advanced Microsoft certifications (Dynamics 365, Power Platform).

• Background with Dynamics 365 Customer Insights – Data and Project Operations.

Benefits

• 100% remote work from the US or Canada—enjoy flexibility and work-life balance.

• Opportunity to work with Fortune 500 clients and cutting-edge Microsoft technologies.

• Collaborative, global team culture with a focus on professional growth and technical upskilling.

• Exposure to large-scale Dynamics 365 and Power Platform projects.

• How to Apply If you’re ready to advance your Dynamics 365 CE career and thrive in a collaborative, remote-first environment, submit your resume today. Qualified candidates will be contacted promptly for interviews.

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