L1 Network support Professional

Responsible for first-level network troubleshooting, monitoring, and escalation. Provides remote support for connectivity issues and basic configuration checks. Key Responsibilities Proactively monitor and perform regular health and performance checks of network devices. Perform basic diagnostics (ping, traceroute, link status) Assist in port resets and VLAN checks Document incidents and escalate to L2/L3 as needed Coordinate with hands and feet support for physical tasks Attend and resolve basic network issues efficiently. Coordinating with respective vendors for link management. Incident Management: take lead role in co-ordination and communication between technical second/ third level support teams in system critical situations Responsible for following team policies and procedures, team work assignments & schedules. Worked with industry standard processes relating to change management and governance, such as ITIL Positively influence end user perception MIS Reports and daily call log sheet to be maintained and updated. Creation of SOP Required Skills Basic TCP/IP Networking Cisco Routing, Switching, basic knowledge on Wireless Technology WLC, Access Points, Various monitoring tools.