End Point (Desktop Support, Print Management)

Key Responsibilities: L1 L2 support for desktops laptops and peripheral devices across enterprise environments Troubleshoot OS Windows 10 11 hardware software and connectivity issues Manage and support endpoint tools such as SCCM MECM Intune or equivalent Handle print management including printer setup troubleshooting print servers and queue management Support Active Directory user account management group policies access issues Perform software installations patching imaging and configuration Diagnose issues related to VPN network connectivity and performance Ensure adherence to SLA KPI targets and provide timely resolution Document incidents resolutions and standard operating procedures Required Skills Strong experience in Desktop End User Support Windows environment Hands on with Endpoint Management tools SCCM Intune etc Experience in Enterprise Print Management print servers drivers troubleshooting Knowledge of Active Directory basic networking concepts DNS DHCP TCP IP Good understanding of ITSM tools ServiceNow or similar Preferred Skills: Domain->IT Service Management->End Point (Desktops, Laptop, Printers, Mobile Devices) Administration,Technology->Cloud Security->Microsoft Azure - Identity Management->Azure Active Directory,Technology->EUC-Patching_and_Distribution->SCCM,Technology->Infra_ToolAdministration-ITSM->ServiceNow