End User Computing Professional

Educational Requirements BCA,Master Of Technology,Bachelor Of Technology,Bachelor of Engineering,BTech,Bachelor Of Science,Master Of Engineering Service Line Cloud Infrastructure Services Responsibilities Provide L2 support for enterprise End User Computing (EUC) environments Manage and support Active Directory including user administration, group policies, access management, and directory services Administer and support Citrix environments for virtual application and desktop delivery Manage endpoint devices through Microsoft Intune for device enrollment, compliance, configuration, and application deployment Support SCCM for software distribution, patch management, imaging, and device administration Troubleshoot issues related to user access, endpoint configuration, application delivery, device policies, and system performance Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs Ensure endpoint security, compliance, and policy adherence across managed devices Support OS deployment, patching, upgrades, and routine maintenance activities Collaborate with infrastructure, security, networking, and service desk teams for issue resolution and operational support Maintain SOPs, knowledge base articles, and environment documentation Preferred Skills: Technology->Infrastructure-DataCenter->enterprise computing ( citrix mosaic RFID VMware VDI support etc)>Citrix PVS Technology->Infrastructure-Server Administration->Active Directory Technology->EUC-Patching_and_Distribution->SCCM Technology->Server-Virtualization->Citrix XenServer->Citrix Technology->Enterprise Mobility Solution->MS Azure AD MS Azure RMS MS Intune