Middleware and Application Support

Provide L2 support for middleware platforms and enterprise applications Monitor application and middleware environments to ensure high availability and performance Troubleshoot and resolve issues related to application availability, performance, jobs, interfaces, and middleware services Support deployment, configuration, and maintenance of middleware components Handle incident management, service requests, root cause analysis, and problem resolution within defined SLAs Coordinate with L1/L3 teams, development teams, infrastructure teams, and business stakeholders for issue resolution Perform log analysis, health checks, and system monitoring to proactively identify issues Support batch job monitoring, restart activities, and interface/application recovery as required Participate in patching, upgrades, release support, and environment validation activities Ensure proper documentation of incidents, fixes, SOPs, and knowledge articles