Production Support Engineer - Informatica & SAS Suite

Role Overview: You will be responsible for providing L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance. You will monitor batch schedules, workflows, integrations, and data pipelines, proactively identifying failures and performance bottlenecks. Troubleshooting incidents, performing impact analysis, and restoring services within agreed SLAs using ITIL-aligned practices will be part of your responsibilities. You will also execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks. Key Responsibilities: - Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance. - Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks. - Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices. - Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks. Qualification Required: - Bachelors or Masters degree in Engineering/Computer Applications/Science (BTech, BCA, BSc, MCA, MSc, MTech) or equivalent. - 35 years of experience in production support for enterprise applications and/or data platforms. - Hands-on experience supporting Informatica in production environments. - Working knowledge of SAS Suite operations and support (including job monitoring and issue triage). - Practical understanding of ITIL processes (Incident, Problem, Change, and Service Request management). - Strong troubleshooting skills, clear communication, and ability to work effectively in a hybrid setup. Role Overview: You will be responsible for providing L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance. You will monitor batch schedules, workflows, integrations, and data pipelines, proactively identifying failures and performance bottlenecks. Troubleshooting incidents, performing impact analysis, and restoring services within agreed SLAs using ITIL-aligned practices will be part of your responsibilities. You will also execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks. Key Responsibilities: - Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance. - Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks. - Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices. - Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks. Qualification Required: - Bachelors or Masters degree in Engineering/Computer Applications/Science (BTech, BCA, BSc, MCA, MSc, MTech) or equivalent. - 35 years of experience in production support for enterprise applications and/or data platforms. - Hands-on experience supporting Informatica in production environments. - Working knowledge of SAS Suite operations and support (including job monitoring and issue triage). - Practical understanding of ITIL processes (Incident, Problem, Change, and Service Request management). - Strong troubleshooting skills, clear communication, and ability to work effectively in a hybrid setup.