Production Support -.NET @ Infosys (Telangana)

Production Support / Application Support Engineer .NET Experience 5 to 9 Years Location Hyderabad (Hybrid / Onsite) Job Summary We are looking for an experienced Production Support / Application Support professional with strong hands-on experience in .NET applications, SQL Server, and ITIL-based support processes. The role involves providing L2/L3 production support, incident and problem management, root cause analysis, and ensuring high availability and performance of business-critical applications. Key Responsibilities Production Support & Operations - Provide L2/L3 production support for enterprise .NET-based applications. - Monitor production systems to ensure high availability, performance, and reliability. - Handle incident, problem, change, and service request management aligned with ITIL processes. - Participate in 24x7 support rotations and on-call support as required. - Perform root cause analysis (RCA) and implement permanent fixes. - Coordinate with development, QA, infrastructure, and business teams during major incidents. Application & Technical Support - Troubleshoot application issues related to .NET, C#, ASP.NET, Web APIs, IIS, and supporting services. - Analyze SQL Server queries, stored procedures, indexes, and execution plans for performance issues. - Perform data fixes, data validation, and ad-hoc SQL analysis in production environments with proper approvals. - Support application deployments, hotfixes, and patches. - Review logs, application metrics, and monitoring alerts to proactively identify issues. ITIL & Process Adherence - Follow ITIL practices for Incident, Problem, Change, and Release Management. - Prepare incident reports, RCA documents, and post-incident reviews. - Ensure compliance with SLA, SLO, and KPI targets. - Maintain operational documentation and knowledge base articles. Stakeholder Communication - Communicate clearly with business users, vendors, and internal teams. - Provide timely status updates during incidents and outages. - Mentor junior engineers (for senior roles). Technical Skills Mandatory Skills - Production / Application Support experience in enterprise environments - .NET / C# / ASP.NET application support - SQL Server strong SQL querying, performance tuning, debugging - ITIL framework (ITIL certification preferred) - Windows Server & IIS support - Incident & problem management tools (ServiceNow, Remedy, JIRA, etc.) Valuable to Have - Knowledge of Microservices and Web APIs - Experience with Azure / AWS hosted applications - Basic scripting (PowerShell, batch scripts) - CI/CD pipeline awareness - Monitoring tools (AppDynamics, Dynatrace, Splunk, ELK, etc.) Production Support / Application Support Engineer .NET Experience 5 to 9 Years Location Hyderabad (Hybrid / Onsite) Job Summary We are looking for an experienced Production Support / Application Support professional with strong hands-on experience in .NET applications, SQL Server, and ITIL-based support processes. The role involves providing L2/L3 production support, incident and problem management, root cause analysis, and ensuring high availability and performance of business-critical applications. Key Responsibilities Production Support & Operations - Provide L2/L3 production support for enterprise .NET-based applications. - Monitor production systems to ensure high availability, performance, and reliability. - Handle incident, problem, change, and service request management aligned with ITIL processes. - Participate in 24x7 support rotations and on-call support as required. - Perform root cause analysis (RCA) and implement permanent fixes. - Coordinate with development, QA, infrastructure, and business teams during major incidents. Application & Technical Support - Troubleshoot application issues related to .NET, C#, ASP.NET, Web APIs, IIS, and supporting services. - Analyze SQL Server queries, stored procedures, indexes, and execution plans for performance issues. - Perform data fixes, data validation, and ad-hoc SQL analysis in production environments with proper approvals. - Support application deployments, hotfixes, and patches. - Review logs, application metrics, and monitoring alerts to proactively identify issues. ITIL & Process Adherence - Follow ITIL practices for Incident, Problem, Change, and Release Management. - Prepare incident reports, RCA documents, and post-incident reviews. - Ensure compliance with SLA, SLO, and KPI targets. - Maintain operational documentation and knowledge base articles. Stakeholder Communication - Communicate clearly with business users, vendors, and internal teams. - Provide timely status updates during incidents and outages. - Mentor junior engineers (for senior roles). Technical Skills Mandatory Skills - Production / Application Support experience in enterprise environments - .NET / C# / ASP.NET application support - SQL Server strong SQL querying, performance tuning, debugging - ITIL framework (ITIL certification pref